HearingLife - Newark

28 Peoples Plaza Newark, DE 19702

(83 Reviews)

It is outside of normal business hours for this location. Please fill out the appointment request form for a call back.

(302) 365-8644

Quick links:
Reviews
/
Services
/
Staff
/
Hours

Staff

Rebecca Castro-Arias,
HIS

Lic. #DE 02-0010273

Dr. Rebecca Castro was raised in Pennsville, New Jersey. She earned her bachelor’s degree from Hofstra University and went on to complete her doctorate at Gallaudet University, where she also served as an instructor in the Peer Mentoring Program. Dedicated to supporting individuals with hearing loss as well as the deaf and hard-of-hearing community, Dr. Castro strives to provide the tools and guidance needed to help them achieve their communication goals. She is also fluent in American Sign Language.

Dr. Castro is an active member of the American Academy of Audiology and the American Speech-Language-Hearing Association (ASHA), and she holds the ASHA Certificate of Clinical Competence in Audiology.

Kayle Cao,
AuD

Audiologist Lic. #O2-0010316

Dr. Kayle Cao is a licensed audiologist based in Newark, DE, dedicated to helping patients improve their hearing and overall quality of life. She provides comprehensive hearing evaluations, personalized hearing aid fittings, and ongoing support tailored to each individual’s needs. With a compassionate approach and commitment to the latest advancements in audiology, Dr. Cao ensures her patients feel heard, understood, and empowered in their hearing health journey.

Location

Reviews

Healthy Hearing posts all positive and negative reviews that meet publishing criteria.

Read 83 verified patient reviews for HearingLife - Newark! Their average review score is 4.86 () from 83 reviews.

Write a review Sort by:

“4 years ago, I spent thousands of dollars on hearing aids at their facility in Glasgo. I was told it included free batteries for life. I live in Hockessin so they assured me that they would mail them to me at no cost. All was fine until today when I called for batteries. I was told they would charge me $7.00 to mail them because "their policy changed". A business should not make promises they do not intend to honor.”

Henry Z. of Hockessin, DE
08/06/2024 Review submitted online

“Rebecca was very knowledgeable and helpful in selecting my hearing aids”

Victor G. of Bear, DE
01/27/2024 Review submitted online

“Rebecca was very thorough!!!”

William H. of Hockessin, DE
01/22/2024 Review submitted online

“Good customer service.”

Robert V.
01/11/2024 Review submitted online

“My wait time was minimal. She did a good exam and adjusted my hearing aids as needed. I am having a whooping sound that I need to call about. But the service is great. ”

Winona L. of New Castle, DE
10/01/2023 Review submitted online

“Every one there I am happy to see them they are all friendly and caring and ask if there anything else I will need so they are wonder ladies working there I thank them very much and I take a bus so they always look out for me to see if my bus comes they tell me and help me so much I thank them very much. ”

Helen W. of New Castle, DE
09/30/2023 Review submitted online

“I was treated very well, and beyond What I expected. The time and service that was spend on Me would definitely make me come back.”

N C.
07/25/2023 Review submitted online

“I was very lucky to be paired with Lisa as my audiologist at the Peoples Plaza Office. While another office was much closer to me, they were still in the process of being credentialed for my insurance while Lisa was already credentialed, and I don't mind the drive to see this incredible kind and thoughtful person. As I am new to using hearing aids, I appreciate Lisa taking her time to be sure I understand how to utilize them, and continues to help me adapt to the new experiences now that I can hear better, like the floors creaking in my home! ”

John M. of Wilmington, DE
05/19/2023 Review submitted online

“Lisa is the best I have met in the hearing aids business. She is professional, polite, patient and extremely knowledgeable and helpful.”

Caribbean H. of Bear, DE
04/23/2023 Review submitted online

“I’ve been going to the peoples plaza location for several years. Thanks to Lisa & Justine I’ve never had a bad experience. They are a true asset!”

Trish P. of Elkton, MD
03/23/2022 Review submitted online

“Justine Alba is excellent. Very professional and friendly. It’s easy to see she cares about her clients. She goes above and beyond to make sure she is doing everything she can for you. I highly recommend her. ”

Mary M. of Bear, DE
10/24/2021 Review submitted online

“Outstanding service from everyone. Justine repaired my hearing aid in a few minutes today. I've been a patient for many years and have been extremely satisfied with all their products and support. ”

Randall M. of Newark, DE
10/15/2021 Review submitted online

“Dr. Lisa gave me information and her insight into hearing issues, mine. She took the time to make sure I understood the hearing testing and when I got my hearing aids. She is the best!! The receptionist Cindy, is Sunshine. She greets each patient with a true friendly smile behind her mask!! She is so very helpful, whether in the office or on the phone. You have done your patients a great service by hiring Cindy!! Then there's Justine, everything she does she does with a smile, a real one!! Her kindness and understanding is so refreshing, from other offices I've interacted with over the years. She makes sure what needs to be, gets done, dotting all the i's and crossing all the t's. All done with the best customer service! You have done well by hiring her and keeping her. Do not take this staff for granted, they are all the best and it's been ALL my pleasure having dealt with them!!!!”

Tim B. of Newark, DE
10/11/2021 Review submitted online

“The staff at the People's Plaza office was very friendly and professional. Justine was fantastic, she was very thorough and helpful. She answered all my questions and gave her recommendations. What a delight to work with and talk to. They are so lucky to have her on their staff. Everyone I have delt with at this office has been wonderful.”

Myron H. of Newark, DE
02/16/2021 Review submitted online

“The staff is very pleasant and knowledgeable, gives perfect service and attention. I've been a patient with other audiologists but I think Stacy has been the best of all. ”

Marie K. of Newark, DE
03/03/2020 Review received via mail

“Close personal attention to detail. Friendly, caring staff. ”

G W C. of Wilmington, DE
12/17/2019 Review received via mail

“Professional, prompt service. The reception staff excellent. Provider was attentive to my brother's needs. ”

Eduardo V. of New Castle, DE
11/08/2019 Review received via mail

“I liked how friendly and concerned the staff are and that they really do care about your hearing. They will spend as much time as needed to help you correct your hearing problems.”

James D. of Newark, DE
10/30/2019 Review received via mail

“Service was prompt and friendly. Dr. seemed very knowledgeable. ”

Ronald A F. of Elkton, MD
08/20/2019 Review received via mail

“My experience of first time dealing with hearing aids was very good from the start to wearing them and being able to take care of how to wear them. All the ladies at this office are very friendly and so nice in treating their customers. ”

Janice M. of New Castle, DE
08/06/2019 Review received via mail

“The receptionists, technicians and audiologists were all very friendly, courteous and knowledgeable. I was very pleased with the outcome of everything. I would highly recommend them to anyone needing hearing services. ”

Donna J C. of Newark, DE
07/09/2019 Review received via mail

“Everyone in the office was very pleasant and helpful. ”

Ellen T. of Newark, DE
06/04/2019 Review received via mail

“Staff very friendly and professional. Audiologist, Stacy Sanders, was super. She explained the operation of the hearing aids thoroughly and was very patient with this first time user. ”

Edward B. of Forest Hill, MD
05/09/2019 Review received via mail

“Natasha (student) at your People's Plaza office was "exceptional!" She was patient, professional, thorough and impeccable bedside manners. She explained the usage of my hearing aid better than the doctor who administered the hearing aid. Thanks for having someone of her caliber aboard your team. I was truly educated. She gave me the incentive needed to wear my hearing aid. Kudos are certainly in order for this up and rising medical professional!! In addition, compliments are extended to Justine, The Assistant Audiology. She is very bubbly, pleasant and upbeat! These are certainly the type of individuals the medical professional needs in today's environment. What a pleasant doctor's visit! Thank you for allowing me shine lights, so to speak, on these fine individuals. ”

Louis Y. of Newark, DE
04/01/2019 Review submitted online

“The difference is amazing. Almost impossible to describe the change. The best thing is the clarity of sound. ”

William L G. of Townsend, DE
12/19/2018 Review received via mail

“The people in the office are "GREAT." They are always there when I need help. They are all A "PLUS" for Hearing Services of Delaware.”

Paul B. of Middletown, DE
12/06/2018 Review received via mail

“Stacy did a great job; first testing my hearing, advising me to seek other attention for my asymmetrical loss and then in testing and trying several hearing aids before settling on the best devices for me. Great service, fun people, highly recommended. ”

Stephen L. of Bear, DE
11/27/2018 Review received via mail

“I liked Stacy Sanders' outstanding skill and knowledge plus the time she takes to explain everything is why I feel confident in seeing her. I always highly recommend her.”

Irene G A.
11/07/2018 Review received via mail

“I like hearing better! Lisa was very patient and explained everything clearly. ”

Kim C. of Newark, DE
11/01/2018 Review received via mail

“I liked Lisa best! She was very knowledgeable, professional, caring, compassionate and accommodating. ”

G Mildred S. of Hockessin, DE
10/02/2018 Review received via mail

“I really liked the whole experience. All were friendly, caring and had a real interest in helping. Kelli was outstanding, did a great job and now I can hear again. Thankful to all. ”

Edna W. of Newark, DE
10/01/2018 Review received via mail

“Friendly service from the moment you enter the door and leave after appointment. Professional staff looking to serve their customer in their best interest in terms of service and care. ”

Rene W. of Bear, DE
09/19/2018 Review received via mail

“I liked the care and concern of the whole staff, explained everything in great detail. Everyone is very friendly, would recommend this office to any one needing help with their hearing loss. ”

Ed E. of Newark, DE
09/06/2018 Review received via mail

“Beth and Kelli were extremely competent and helpful audiology experts. I am very pleased with my new hearing aids. ”

John A Q. of Newark, DE
08/16/2018 Review received via mail

“Convenient location, staff very friendly. ”

Shawn E. of Bear, DE
08/09/2018 Review received via mail

“I was treated very well by all members of the office staff. They spent a lot of time explaining how the hearing aids worked and answered ALL of my many questions and even gave me a hand written guide for using all functions of my hearing aids. I could not have imagined having this type of care from a VA. Facility and I would highly recommend Hearing Services of Delaware to anyone seeking outstanding hearing care. ”

Richard G. of Wilmington, DE
07/11/2018 Review received via mail

“Staff were very professional, courteous and knowledgeable. All questions were answered. ”

Pauline N. of Newark, DE
07/02/2018 Review received via mail

“Lisa was/is very generous in the amount of time she spends with me to discuss my hearing concerns, hearing aids and their care and to answer my questions. She is very thorough, knowledgeable and friendly. All of the instruction books and papers she has given me have been marked or coded just for me by Lisa. I am highly satisfied with the care I receive. I've already referred others to Lisa. ”

Kathryn D. of Elkton, MD
06/29/2018 Review received via mail

“Lisa addressed my hearing concerns and answered all my questions. She allowed me to use a ''demo" hearing aid to try it out and also at my request, gave me another vendor's hearing aid to compare it to. Choices are good. ”

Barbara B. of Newark, DE
05/23/2018 Review received via mail

“The audiologist was very patient in explaining everything about the hearing aids. They were more caring and helpful than the people at the VA. It was a pleasant experience working with Hearing Services of Delaware. ”

Richard G. of Wilmington, DE
03/06/2018 Review received via mail

“Convenient, care in providing the best for me. ”

Howard S. of Hockessin, DE
01/26/2018 Review received via mail

“I liked the quality of hearing, also the size and the help with tinnitus, plus most important, is the audiologist, Stacy. ”

Richard B M. of Avondale, PA
01/18/2018 Review received via mail

“I like the volume button on ear and how small they are in the ears. ”

Adeline P. of Newark, DE
01/04/2018 Review received via mail

“Lisa Marencin, Audiologist who explained everything, answered all my questions as well as my husband's. She is very professional, made this service very easy to accept. ”

Yvonne P. of Newark, DE
12/20/2017 Review received via mail

“I liked the care that the staff takes with you. ”

Betty D. of Newark, DE
11/03/2017 Review received via mail

“I liked the care that I got. Miss Lisa understands everything that I wanted in my hearing aids, took time to teach me on how they work and what I have to do with them. Staff is great and funny. I enjoy everyone better than my last group of hearing aid people. ”

Lisa B. of North East, MD
08/02/2017 Review received via mail

“Organized, knowledgeable, professional and friendly. ”

Lyle J D. of Newark, DE
06/28/2017 Review received via mail

“Friendly, knowledgeable service, no buying pressure. ”

Harold B. of Hockessin, DE
06/26/2017 Review received via mail

“By following a friends recommendation, I decided to give H.S. of D. an opportunity to rectify my frustrating hearing problems. I have been wearing hearing aids for over 40 years, tried several brands and have never been more satisfied than I have with the personnel and equipment than I am now experiencing. I will continue to recommend them. ”

Charles L. of Wilmington, DE
05/18/2017 Review received via mail

“In depth discussion on why I need hearing aids and how they will benefit!! Very professional. ”

Nicholas W. of Cushing, ME
05/17/2017 Review received via mail

“Lisa Marencin was very helpful. She gave me a lot of info and made sure I was comfortable and happy with my hearing aids. ”

Stephen S. of Newark, DE
05/05/2017 Review received via mail

“Each step was explained thoroughly. Lisa was very patient and concerned about my hearing disability. Yes, I will tell others about my very good experience. ”

Ann S. of Elkton, MD
03/22/2017 Review received via mail

“Excellent services”

Brian R. of Sandy, UT
02/15/2017 Review submitted online

“Services were detailed and all questions answered. Great experience. ”

Dianne S. of Wilmington, DE
02/08/2017 Review received via mail

“Appointments are prompt and the audiologists are well informed. ”

Phyllis S. of Newark, DE
01/10/2017 Review received via mail

“My experience was very informative, good. ”

William H. of Newark, DE
01/10/2017 Review received via mail

“Dr. Latham was professional, friendly and informative. The whole experience was positive. My new hearing aids are easy to use and have already made a big difference in my life! ”

Anne C. of Dover, DE
12/19/2016 Review received via mail

“Great service.”

Robert C. of Wilmington, DE
11/16/2016 Review received via mail

“My experience started and ended with meetings with Stacy Sanders but I'm giving a 5 based on my interactions with all the ladies in the office. My hearing aids have changed my life for so much of an increase in my hearing and quality of life. I would not hesitate to recommend your business to others. This is all due to the phenomenal work by Stacy!”

Gregory R. of Wilmington, DE
11/16/2016 Review received via mail

“I feel very fortunate to have been able to borrow a second hearing aid and wear it for two weeks to be sure that it helped me. I am not sure I would have bought the second hearing aids without that trial period.”

Mary H. of Wilmington, DE
11/08/2016 Review received via mail

“I experienced very professional care. ”

Reynolds R. of Dover, DE
10/25/2016 Review received via mail

“I was extremely impressed with the service I received from Lisa and her staff. Moreover, impressed with the product and options. Should have never known about miracle ear. ”

Edward W. of Newark, DE
09/14/2016 Review received via mail

“Lisa is wonderful and she is very helpful and patient with older people. ”

Doretta M. of Newark, DE
08/23/2016 Review received via mail

“I liked the friendliness and excellent service.”

Lillian S. of Newark, DE
07/18/2016 Review received via mail

“Stacey Sanders has been so comforting to me. She has helped me and educated me. Her knowledge of hearing and hearing loss has been a positive experience for me. Justine has also been very helpful and kind to me. ”

Marlene J. of Middletown, DE
06/02/2016 Review received via mail

“Everything was excellent! It could not have been better. ”

Herbert B. of Salem, NJ
05/25/2016 Review received via mail

“I liked how friendly and concerned everyone was about improving my hearing and that they would always be there to help me or answer any questions anytime I needed them. ”

James D. of Newark, DE
05/25/2016 Review received via mail

“Lisa was a pleasure to work with. She was extremely knowledgeable, personable, patient and caring. I couldn't ask for more!”

Lou M. of Newark, DE
05/25/2016 Review received via mail

“I've been wearing aids for over 30 years and each time I get a new pair, oh, what a change! I had my last Oticons for 10 years. People who need them and don't get them are missing out on so much! ”

Shirley S. of Bear, DE
02/09/2016 Review received via mail

“I liked the instruction and information given by Lisa the best. She is very thorough. ”

Doretta M. of Newark, DE
01/15/2016 Review received via mail

“Excellent service and they showed a very caring approach and understanding of my problem. ”

James M. of Newark, DE
12/16/2015 Review received via mail

“I am very disappointment with receiptist desk about the price for only a few minutes to fix my hearing aids.. it took few minutes and charged $50.00. I tried to talk to her but she won't let me talk at all..”

Billy A. of Wilmington, DE
11/16/2015 Review submitted online

Official Response from HearingLife - Newark:

“Glad we were able to connect via email and resolve our mistake. Thank you for your understanding & patience”

Received 12/22/2015

“I liked everything about them. Most pleasant professional experience I ever experienced. ”

Shirley L. of Newark, DE
09/21/2015 Review received via mail

“Personal attention — Special attention to quality of caring for the patient. Knowledge, friendly staff, availability to patient, meets needs of hearing difficulties. ”

Suzanne L. of Wilmington, DE
09/08/2015 Review received via mail

“She talked to me so that I could understand what she was saying. ”

Robert V. of Newark, DE
08/19/2015 Review received via mail

“Very patient helping my wife. ”

Arthur L. of Wilmington, DE
08/05/2015 Review received via mail

“After going to several other places that specializes in hearing aids it was a pleasure to find Hearing Services of DE. The audiologist and staff was very understanding and patient. ”

Linda R. of New Castle, DE
05/27/2015 Review received via mail

“Lisa is thorough and knowledgeable. We felt she provided all the information and training to make the aids the best experience possible. The whole staff is plesant and helpful as well. Looking forward to hearing better than ever!”

Vincent S. of Newark, DE
04/27/2015 Review received via mail

“Very professional service. Staff are courteous. Very timely service and fast delivery of product. ”

Edward H. of North East, MD
04/23/2015 Review received via mail

“I like everything. The audiologist. The way she talked to me. The way she acted with me. Thank god for her. ”

Betty Y. of Bear, DE
04/08/2015 Review received via mail

“Top rate service.”

Robert C. of Wilmington, DE
10/22/2014 Review received via mail

“I liked the hearing tests - with concrete explanation of options and choices is best suited for your personal needs. I liked Audiologist Stacy - the manner of gentle but expert reasons for better hearing. Nothing was left out. Clear timeless listening of my personal needs.”

Joyce S. of Newark, DE
09/10/2014 Review received via mail

“I like how Lisa is so thorough with her explanations. I didn't know much about hearing loss and she was so patient and never pushy. I always felt like it was about me and not just selling hearing aids! I never felt rushed at my appts either. Staff that care are so important - Lisa cares!”

Geri M. of Wilmington, DE
07/09/2014 Review received via mail

Fewer Reviews More Reviews

A message from HearingLife - Newark:

Safety today and every day after: We’ll be asking you pre-screening questions for Covid and flu-like symptoms. Face masks will be worn where required by law. All surfaces are sanitized between appointments.

Clinic details

Your hearing is our expertise

At HearingLife we have built long-term relationships with our patients and their families based upon honesty, integrity, and respect. We focus on improving the overall quality of life for those in need of hearing health care by providing comprehensive and individual hearing health care and hearing aid dispensing services.

The audiologists at HearingLife have been providing hearing health care and hearing aid dispensing services to people in Delaware for over 20 years. We believe that OUR PRODUCT IS BETTER HEARING HEALTH CARE because we do a lot more than just fit hearing aids! Our Complete Hearing Health Care Program provides the following services:

Most Major Insurance Providers Accepted. Excludes hearing aids purchased through a governmental agency. Other restrictions may apply.

Our office is located off Pulaski Hwy in Regal Peoples Plaza. We are in the same building as the Dentist across from Burger King in the lot.

Hearing care services

HearingLife offers state-of-the-art testing equipment and the latest technology in hearing aids and devices. Our products and services include:

Free Hearing tests
Hearing evaluations - recommendations
Hearing aid sales and repairs
Hearing aid fittings
Hearing aid accessories
Product demonstrations
Assistive listening devices
Hearing aid batteries

Amenities

Convenient parking

Assistive listening devices

Financing available

Tinnitus

Request my appointment

Hours of operation

Sunday	Closed
Monday	8:30 am - 4:30 pm
Tuesday	8:30 am - 4:30 pm
Wednesday	8:30 am - 4:30 pm
Thursday	8:30 am - 4:30 pm
Friday	8:30 am - 4:30 pm
Saturday	Closed
Evening and/or weekend hours available by appointment. Please call to schedule.

Visit our other locations

HearingLife - Middletown
104 Sleepy Hollow Dr Ste 202
Middletown, DE 19709
View Details

HearingLife - Dover
99 Wolf Creek Blvd Ste 3
Dover, DE 19901
View Details

HearingLife - Hockessin
146 Lantana Dr
Hockessin, DE 19707
View Details

HearingLife - Wilmington
2205 Silverside Rd Ste 4
Wilmington, DE 19810
View Details

HearingLife - York
2021 Springwood Rd Ste 2021
York, PA 17402
View Details

Amenities

Convenient parking

Assistive listening devices

Financing available

Tinnitus

Clinic links

Clinic website
Facebook
YouTube

Accepted forms of payment

Visa
MasterCard
Check
Debit
Financing available for those who qualify
Insurance accepted, please call for details

Disclaimer: This clinic profile is for general information purposes only.

Hearing loss

Tinnitus

Assistive listening devices

Hearing aids

HearingLife - Newark

Staff

Rebecca Castro-Arias,
HIS

Lic. #DE 02-0010273

Kayle Cao,
AuD

Audiologist Lic. #O2-0010316

Location

Reviews

A message from HearingLife - Newark:

Clinic details

Hearing care services

Amenities

Hours of operation

Visit our other locations

Amenities

Clinic links

Accepted forms of payment

Hearing loss

Tinnitus

Assistive listening devices

Hearing aids

HearingLife - Newark

Request an appointment

Thank you for requesting an appointment at HearingLife - Newark

Staff

Rebecca Castro-Arias, HIS

Lic. #DE 02-0010273

Kayle Cao, AuD

Audiologist Lic. #O2-0010316

A message from HearingLife - Newark:

Amenities

Amenities

Clinic links

Accepted forms of payment

Rebecca Castro-Arias,
HIS

Kayle Cao,
AuD