Family Hearing Center - HearingLife

“They were very accommodating ”

“I have only praises for Healthyhearing center. From the moment I walked in, the welcoming of the young lady at the desk( can’t remember her name) to walking into Dr Franky’s office. She was super friendly, professional and made sure I was comfortable and understanding the process of getting the Hearing Aids. She explained to me step by step ( many times I must say) the whole process, as I was very nervous and anxious about it. I left her office understanding a lot more what it entails. I would highly recommended this office in Fishkill and the wonderful staff that most definitely aims to please. ”

“Dr. Russo and her staff are always polite, courteous, and professional. They listen to you explain your concerns and wait until you're finished without interrupting. They work with you until you are satisfied. They always say if you're still having problems, please call them and schedule another follow up.”

“The audiologist was very informative and very helpful. She took her time making sure my needs were met and I understood everything she said. The receptionist was friendly and efficient. I felt very comfortable. ”

“Excellent professional staff and support staff. Office is spacious and clean. I highly recommend this practice.”

“Extremely friendly team and great service. ”

“I’m very happy with the service and very helpful ”

“Wonderful people to work with - caring and attentive; always ready to help. ”

“It was the first appointment with Hearing Life so all I can say is the Adiologist was very nice, patient and explained everything well. I left with a pair of behind the ear hearing aides. To try out. So very happy. I have another appointment in two weeks, which I am looking forward to. ”

“Polite, Friendly, thorough. Always feel welcomed, They take their time to answer all of your questions, and never get annoyed that you have questions. They do a great job with examinations, testing, and asking questions. I appreciate all of their help. ”

“Like any other hearing aid provider they’re trying to sell you a product if your insurance accepts it like mine does the other half comes out of my pocket after that’s completed all that upfront friendly stuff it’s over the commission done for the seller and the business is done. ”

“Dr Franky is an excellent audiologist!!!! So he gave my husband a thorough exam and hearing test and my husband Finally sgreed to getting s hearing aid!!!!”

“Always available in person and answer the phone ! Dr Russo and Allison are the best and listen to your needs , nothing is ever considered trivial !”

“I was having difficulty with my hearing aids and the new app and leaving for vacation that morning. I walked in with no appoinment and Dr Stephanie Russo an her staff helped me instantly. Dr. and staff are always pleasant and knowledgeable. Glad I found them.”

“Always a pleasant experience, very satisfied. Thank you all.”

“I felt the test was very thorough. The tech was very nice. I am disappointed that I was not allowed a copy of the results. I would like to look it over. The price is very high for me as I am on Social Security. But I am seeing what I can do.”

“Stephanie is always pleasant and thorough. ”

“Always pleasant and professional”

“Thank you for performing my hearing evaluation.”

“Allison and Kiara are great. They are always so pleasant no matter how busy they are. Dr. Rossi is also very nice and explains the adjustments that she is making so we can understand it. Never had any issues with the service or people there.”

“ friendly staff, knowledgeable and responsive. ”

“Simply the best! Dr. Stephanie Russo is excellent. Staff is wonderful. Very warm and inviting. I can hear the birds again. Conversations in noisy environments are no longer a challenge. And... I am hearing parts in music that I knew were there, but could no longer hear! Fabulous! They offer great technology and "tune" / program them precisley . Thanks so much!”

“Excellent CSR . The staff has been exceptional in responding to every need. Especially during their walk in hours. They answer the phone ! Highly recommend them, Ms Russo is very professional and attentive, answers questions in layman’s terms. Update April 26, 2022: My 4th year and second set of hearing aids , outstanding service , hearing test , selection of hearing aids to accommodate my lifestyle. Dr Russo was very patient walked me through the directions for Bluetooth enabled hearing aids , scheduled a follow up a week later, she made adjustments. Great customer service and the office staff Kiara and Allison always with a pleasant greeting me by name ! They call a day or two before your appointment to confirm! Start to finish a seamless and pleasant process! Real pro’s”

“It’s a long story, the short of it is hearing life owes me 3700. For hearing aids that I purchased November 6. Dr Russo made a call and told me they were out of network which was not factual. I paid upfront, expecting a check from my insurance. The check never came because in fact they were in network, so my insurance company sent them a check. They never told me they had received money, so I was able to get 2000 back of 5700. My insurance company sent them a letter stating that they need to pay me back in full as per their provider contract. Hearing life refused so now the insurance company has given the case to their enforcement department. I am in the process of filling out paperwork for a claim in court, along with various complaints with govt agencies. I have over 15 calls to their billing department alone, Bill has sent over 10 emails to Corporate. He refuses to give me any phone numbers, or refund me any money. My insurance company has sent multiple messages to Corporate with zero responses back. I will update this once I finish with the current process.”