Mid Valley Hearing Center

Official Response from Mid Valley Hearing Center:

“Thank you for giving us this feedback. We are sorry that your son's services in our office did not meet your expectations. As parents ourselves, we understand how challenging it can be when a young child has a health condition. We also know it can uncomfortable for a parent if their child is upset with testing procedures. We strive to make the hearing testing experience pleasant for both children and parents, but young children sometimes do not like to be examined and can react by crying and fussing. We apologize that we didn’t explain the testing procedures and test results to your satisfaction. When a child is less than a year old, we sometimes complete the age-appropriate testing during the two visits to our office. As the child ages and can participate more actively in the testing, we can obtain more complete information about a hearing impairment, which is helpful for all those involved in the child’s care, and most importantly for the parents. When a parent doesn’t bring their young child back in for scheduled follow-up visits, it makes it very difficult for us to ensure that the parent is given all of the necessary information about their child’s condition. Unfortunately, interruptions in patients’ insurance coverage can result in appointment cancellations when there isn’t an alternative payment method available. That can be a frustrating situation for everyone involved. We sincerely want to ensure that your son gets the care he needs and that you get the information you need; please call our office today to discuss your options for rescheduling an appointment for him. Susan Peterson, AuD Nancy Dunn, CCC-A”