Merit Hearing - West Des Moines

“Dr. Thayer is excellent. She explains everything thoroughly and takes time to make sure I know all the information about my hearing loss and my hearing aids. I have told many of my friends about her. ”

“They go out of their way to get your hearing aids programmed just right”

“Great assistance. Timely for appointment, concise explanation of services!”

“My audiologist, Courtney, was very good at listening to my previous experiences I had with hearing aids. She performed the needed testing and made recommendations based on my needs. She seemed very knowledgeable on how I can achieve a better hearing experience. She took time to explain the advantages of the new hearing aids in a different environment. Would highly recommend!”

“Dr. explained the results in detail and provided options for hearing aids. Very professional!”

“Courtney did an excellent, professional hearing exam and follow up with me.”

“I have gone to Courtney since I got my hearing aids. We have since moved away from Des Moines area, but still go back to see her. Merit hearing is an affordable place to go. Courtney is very personable. and listens to you. Just feel comfortable with her.”

“Doctor Jarosh did an excellent job. Hearing much better now that hearing aid receivers replaced and hearing aids cleaned”

“I received excellent service from everyone at the West Des Moines office. They helped me with my insurance and finances, so I don't have to worry about everything. Everyone was friendly and Dr. Jeff explained each step so I could understand. He was very polite and engaging. I highly recommend Merit Hearing to everyone. Thank you for reading my review. - August 2025 Update - Merit Hearing is the best. Dr. Mariah Jarosh is an excellent provider and knowledgeable in her field. I give Merit Hearing a top-of-the-line rating and I recommend them to all. Thank you. Thank you for reading my review.”

“I did not feel the receptionist/ tech was very inviting or friendly. I feel the hearing aids are not efficient in that I’ve had them in for repair three times since I purchased them.”

“She is very helpful and understanding. ”

“All the ladies at this office are awesome!!”

“Everyone at Merit has been great. I have never had better or more thorough explanations of my hearing problems than here. The hearing aids I got through Merit work very well, and I was helped every step of the way in learning how to use and care for them. Thanks to Courtney and Jeff for all the help! Both are caring and knowledgeable people.”

“So glad I found Merit Hearing! Friendly, professional, and very helpful. Dr. Thayer is the best. ”

“I accompanied my spouse to his first meeting with Dr. Thayer. I have to say we both were so pleased and impressed with Dr. Thayer. Her warm, congenial personality and professional manner were appreciated. She offered excellent explanation about his test results, how hearing aids could benefit, and we left feeling confident that she will be able to help him attain the most benefit of aids and how to care for them. ”

“Dr Courtney Thayer is wonderful to work with. I have had hearing aids for many years and Dr Thayer understands my needs and challenges regarding my hearing aids. ”

“I very much appreciate Merit direct pricing, and Dr Thayer's commitment to fully engaging in a patient's understanding and education.”

“So glad I found Merit Hearing! Friendly, professional, so helpful. Dr. Thayer is the best. And they have coffee!! &:-)”

“Always helpful and pleasant. ”

“Dr. Thayer is very knowledgable, compassionate and helpful - a true professional.”

“Very nice to see and very interested in your hearing needs and what they can do to improve your experience with hearing aids. ”

“Very good customer service ”

“I had the best experience. He answered my questions and explained what the testing was. He made me feel at ease. Thank you.”

“So helpful. Great service.”

“Took my 7 yr old hearing aids (only used for teaching 3 yrs) and needed them checked out so I could use them. I hoped they wouldn’t try to sell me new ones. To my delight, Jeff gave me a hearing test n reprogrammed my hearing aids. It was a wonderful visit and no attempt or pressure to sell me new ones. I will definitely go back for anything I need for my hearing. ”

“I have been using Merit Hearing for several years. Always welcomed by friendly, experienced staff and Doctor Thayer. I wear hearing aids that fit my needs. I highly recommend Merit Hearing.”

“Awesome people work there.”

“Took my aids in for service since one wasn’t working. They fixed it in no time at all and showed me how to keep it in working order. Thanks. ”

“My husband Charlie found MERIT HEARING for me . I was looking for a new Audiologist. I had been with another Hearing center for 10 + years. It changed after he had solid that one location. I felt like my hearing problems were looked at as too hard for them to deal with. The first time I ment Dr. Courtney Thayer. I liked her and she was so positive about how she wouid be able to help me hear in my left ear. She is an amazing person and I know she has passion for helping people with hearing loss. ”

“Dr. Courtney is very personable, helpful and knowledgeable. I have been very satisfied with my experience at Merit Hearing. ”

“Our experience today at Merit Hearing with Dr Courtney was excellent. She took time to answer all of our questions and was knowledgeable about our hearing loss experiences. The testing was thorough and a pleasant experience. ”

“Dr. Courtney Thayer is a pro. She was patient, and what I enjoyed was her way of clarifying instructions by analogy. I look forward to my checkup with her. The hearing aids have been tremendously helpful.”

“I was impressed with Dr Thayer's professionalism and personalized care. She educated me on my hearing aids so that I can be somewhat independent with them. I feel confident with everything I learned.”

“Dr. Thayer put me at ease right away. She was very thorough and very helpful in explaining difference between the hearing aids and how they work. ”

“Delighted with the service I received 10-19-23”

“Dr. Courtney Thayer, Is very professional, personable and caring. Courtney was persistent in checking my current hearing aids, so that adjustments &/or issues could be addressed if necessary. I strongly recommend Dr. Thayer (Merit Hearing) for all your hearing needs &/or questions.”

“Dr. Keiner is not only remarkable in his industry but quite possibly, unique. He has set up a business model that reflects his personal commitment to GENUINELY serving the needs of his patients. As a consequence of his priorities his several locations and associates provide the best possible care and service, access to the very best technologies and do both using a client-sensitive financial model that is a glaring contrast to the excessive markups of the manufacturers and audiologists one finds elsewhere.”

“Courtney is the best at solving any problems I might have and honestly, making me feel better. I can’t speak highly enough of her care and concern.”

“Courtney was so wonderful as she conducted my first hearing test. At the same appointment, she reprogrammed a relative’s hearing aids to fit my needs. Then she spent time making sure I knew how to take care of them. It was an excellent appointment. ”

“I was having problems with one of my hearing aids and was able to get in right away and they where able to correct the problem. GREAT service!!”

“Thank you Courtney for working with my uncle Michael. Very professional and informative. Very patient with him in making sure he understood everything. After needing hearing aids for years....he is so happy!!!!! Great experience.”

“I had a very informative and pleasant consultation with Courtney and will look forward to using her services for my hearing aid needs. I appreciate the transparency of services and hearing aid prices to be able to decide what fits my needs most.”

“Courtney & everyone @ Merit couldn't have been friendlier or more professional. The equipment that they assessed my condition with is NASA grade! The tests I was put through were top rate. I have never been in such a professional environment. I am also disabled & they accommodated my special needs very well. I couldn't be more pleased.”

“Courtney was very knowledgeable. Thank you for the professional help. I am anxious to be able to hear better.”

“So much good information Kind knowledge able helpful. Willing to experiment. Will recommend. ”

“Very informative. Answered my questions and made my decisions easy. ”

“ Courtney was professional and friendly. She also thoroughly explained what was going on with my hearing and recommended an affordable solution. ”

“Very professional and personable. Always a positive experience. ”

“Great people service was excellent. They are very friendly. Thank you ”

“Excellent service. Problem addressed and resolved without buying new hearing aids. I'll be back!”

“Excellent professional supportive service . I am so impressed ”

“Courtney was very good at explaining things to me. Did a great job and would recommend her to everyone who has problem with their hearing. ”

“Dr. Thayer explained the whole process to me as it happened. She was very personable. It made for a great experience!”

“Courtney is so knowledgeable and professional yet personable. I wouldn't go anywhere else.”

“Dr. Courtney was extremely helpful. I felt like I received honest feedback and there was no hidden agenda, and like I was cared for as a customer. I highly recommend!”

“I am very pleased with the result of my visit to Merit Hearing. They were very prompt, courteous, and professional. The Dr listened to my description of problems and was very patient with explanation of use and care of my hearing aids. I highly recommend Merit Hearing.”

“audiologist was knowledgeable and communicated well. My only criticism would be I was 20 minutes late getting in to see the audiologist. ”

“Courtney was professional and very nice. She took time to help us choose my hearing aids and had the answers to every question! We recommend her!”

“They were on time and I eas pleased with the whole experience!”

“Very professional ”

“I had never been to see Courtney at Merit hearing before. I needed a test performed for a job I was applying for and she was the first of many who would actually perform the test. The setting felt very mom and pop, as in comfortable. Reminded me of when I went to see my previous audiologist. Everyone was professional and friendly. It seemed like Courtney respected my time and wasn’t trying to rush me. I appreciated that. I would definitely go back to merit hearing in the future. ”

“My wife has alz but Courtney was able to test her hearing so that we can use hearing aids in the effort to improve her hearing. Excellent job of finding a way to communicate.”

““Wonderful experience! Courtney took Her time and explained everything. Made me feel very comfortable. I am very pleased and would recommend them to everyone.””

“I so appreciate Dr. Thayer’s patience and expertise. She explains issues and options very well. She has always adjusted my hearing aids so that they are not effective than when I came in. Great place!”

“Dr was a complete surprise with her knowledge an personality compared to others I have been to in the past I will definitely recommend her to others in the future ”

“Always a pleasant office to visit. Everyone is welcoming, friendly, and professional. Also knowledgeable in their field. Excellent service!”

“Wonderful experience! They took their time and explained everything. Made me feel very comfortable. I am very pleased and would recommend them to everyone.”

“Outstanding knowledge and individual service. They always make you feel welcome and appreciated. I would like to see a picture of Courtney Thayer on this website. And I heard that Ashley has gone on to a different location so it's no longer with them.”