Clayton Audiology

“Top shelf service as usual ”

“When I moved to the Clayton area about 51/2 years ago from northern New England, I needed to continue my efforts to deal with fairly significant hearing losses in both ears. Fortunately for me, I was given a referral to see Dr. Palmer--------what a great decision that was for me. My state-of- the art hearing aids, along with the continuing care provided by Dr. Palmer and Dr. Thornton have been life changing for me. I cannot thank them enough. The entire support staff at Clayton Audiology are just the best. ”

“I have been more than pleased with Clayton Audiology. All the staff have been top notch to deal with. I was reluctant to try hearing aids because I had heard the adjustment period could be somewhat challenging. Thankfully I have found that not to be the case. Yes, there is an adjustment period; however, it’s very short and you will wonder why you put off addressing your hearing loss for so long. The staff at Clayton Audiology will fit you with the right devices and do their best to ensure they do their job to enhance your quality of life. ”

“Staff was very friendly and helpful. Everything that was done was explained to me and how things effected my hearing loss. Looking forward to getting my hearing aid ”

“Since I have been coming to Clayton audiology it has been very helpful to me as a veteran, lessened my travel time to Durham Va. Jill at the front desk is so sweet, helpful, personable and ever so patient with us. Dr. Palmer and Dr. Thornton are professional, patient ”

“I stopped in here by chance that someone could help me with pairing my Widex hearing aids to my android phone. I thought that at least I could make an appointment, but to my surprise, they told me to take a seat and someone would help me shortly. Meagan Thornton paired my hearing aids and even gave me written instructions on how to pair them. I was also given the phone number for Widex customer service if needed. What wonderful service and professional people. Clayton Audiology will be my audioloists in the future ”

“I have been going to Melissa Palmer for 4 years. She is an excellent Audiologist and has maintained my hearing aide, and always answers questions. ”

“Very helpful and friendly staff looking forward getting my hearing aid ”

“The best experience ever. Dr. Palmer and her entire staff are wonderful. From the moment you enter their office you are welcomed as though you are home. They are so professional , knowledgeable and very thorough when evaluating your hearing needs. My hearing needs were evaluated and the hearing aids are perfect for me. The followup visits after the fitting ensure that all is ok with the hearing devices you were fitted with. ”

“We had a very positive experience with Dr. Thornton. She was professional, thorough and put us at ease. Would highly recommend this practice. ”

“First class experience from the appointment call to the hearing screening and hearing aid assistance. It's refreshing to come into an officewhere everyone is so pleasant and helpful.”

“Dr. Palmer was so patient and explained every step thoroughly. She had the equipment to examine my ability to hear in a way I have never had before. I am confident that she will be able to help my hearing. I go back for my fitting next week.”

“Enjoy my informative meeting on January 29, 2025. SHE was pleasant and gavel good advice. I was satisfied with her suggestion. ”

“They were very good at looking at my hearing in several different environments. There was no pressure to get a hearing aide and I was allowed to make my choice. :)”

“I have had the most excellent experience with the doctors and staff of Clayton Audiology. Thorough, knowledgeable and caring. ”

“Wonderful experience with caring staff! Highly recommend. ”

“Very friendly and knowledgeable staff, you will not be disappointed ”

“After decades of acoustical self-abuse my hearing had degraded to the point where I had inadvertently resorted to lip reading. Superfluous mask mandates during covid made it impossible to communicate. Dr. Palmer showed great patience in helping me find a solution for my hearing loss which would fit my lifestyle. I can now participate in conversations in crowded rooms and I am no longer asking people to repeat themselves. I'm rough on my hearing aids and Jill has been a master at keeping them in operation. I would definitely recommend Dr. Palmer and Clayton Audiology for anyone who suffers from hearing loss.”

“We are new to the area and was referred to Clayton Audiology by a neighbor. We were so pleased with the entire staff. Jill was amazing through greeting and paperwork, Christine went above and beyond with checking us out after appointment. Dr Thornton was extremely helpful and pleasant through the testing and options moving forward. Wonderful atmosphere and very welcoming. Would highly recommend.”

“We were referred to Clayton Audiology by a neighbor after just moving to the area and in need of an audiology office. Dr. Meagan Thornton met with both my wife and me. The testing performed was thorough and her review of the results was top shelf. Our experience from the starting line (staff) to the finish line (Dr. Thornton) was "best-in-class". Strongly recommend! ”

“This crew has grown! The audiologists and specialists here have more than doubled and have taken care of my hearing needs for almost eight years with professionalism and excellence. If you have any audiology needs at all, they will give you the care you deserve. Thank you ladies!”

“Clayton Audiology helped me get my new high tec hearing aids through VA. They did everything for me and far quicker than I could have imagined. Over the years they have continued to take care of all my needs. Very friendly and professional. I LOVE THEM. Thank you both.”

“It's such a privilege these days to find a place of any type business that makes you feel welcome and interested in helping you out . Being hearing impaired is such a diffrent path for every individual , but Jill and Dr Palmer have the gift and experience of making you feel like your the only person that matters at the moment your there .”

“Clayton Audiology made custom ear plugs for me to prevent swimmers ear. The off the shelf brand didn’t work for me. Dr. Palmer and staff are very professional, explained the procedure to make my ear plugs and assisted in every step. I’ve been extremely pleased with their service and recommend them to many swimmers.”

“Very pleasant office and staff. Excellent explanation of hearing aide settings on the iPhone. Excellent minor repairs during the subsequent year.”

“The staff and doctors are wonderful! ”

“My husband and I went in to see Dr.Thornton to have his hearing evaluated. He walked out wearing a set of hearing aids for a 30 day free trial. Wearing those hearing aids has literally been life changing for both of us. Jill, at front desk was so welcoming and helpful. Dr. Thornton was so extremely patient. Explaining to us and stepping us through each step of the evaluation.And carefully going over the results with us. Very knowledgeable in her field and easy to work with. I would rate higher, if I could. ”

“Dr. Palmer and her entire staff are everything one could hope for in a health provider. From the moment you walk in the door until you exit, you are met with sincere smiles, concern for your well being and professional expertise. The staff each listen carefully to your needs, patiently answer your questions and perfectly tailor your audiological solution to a completely effective and satisfying result. I can’t think of a single improvement that would make a visit to Clayton Audiology any better, whether your visit is for first time testing to determine your level of need for hearing assistance or a return check-up for maintenance and adjustment to your current condition. Always a pleasant experience that leaves you smiling, confident and relaxed. ”

“Treated like Family ”

“The best office ! Jill is the best front office person to greet you. Dr. Melissa Palmer is the most caring and really explains everything in full detail. I cannot thank her enough. ”

“I was in for my first visit today with Dr. Thornton. She was very friendly and knowledgeable and it was a good first visit. ”

“Melissa , Jill and the whole office are knowledgeable and caring. Always smiling and helpful. Service is consistently top notch!”

“Gayle was most pleasant and very helpful.”

“Dr Melissa Palmer is wonderful. We had to get my mother special ear mold so her hearing aids would stay in place. They she did a great job. She also explained why she's still having difficulty with them. Do to a separate tube issue. We're now going to see an ENT to get medical advice. Everyone is always happy and we're well taken care of. We do often need to leave a message, but this is very understandable and calls are returned promptly. This is my mother's 3rd audiologist, due to moving and by far the best we've seen. ”

“I knew I had some hearing loss especially if there is a lot of noise it’s difficult to focus. I work in Surgery so hearing is very important. I saw Meagan her 4th year grad student. She performed a hearing test and explained everything to me beforehand of what to expect. Afterwards she sat down and went over my results. She was so patient and knowledgeable about everything. Not sure I am quite ready for hearing aids but I will continue to follow up and once I decide I won’t go anywhere else but Clayton Audiology! The whole office is very nice. From the front desk to check out everyone put my mind at ease. I highly recommend this practice if you even have the slightest loss of hearing!”

“Dr. Palmer and her staff are exceptional caring, knowledgeable and supportive people. I knew I needed hearing devices because I was constantly say “Huh” and I missed many conversations. Dr. Palmer was not pushing me to purchase the hearing aids. They let you try them out for 30 days and asked how i did. I knew right away that these aids were what I needed. Jill worked with our insurance company to find out what our insurance covered and I was pleasantly surprised to what our insurance company was willing to pay. So now I can hear my children and grandchildren talking to me and I can hear the characters in the movies. I love them and glad my neighbor recommended Clayton Audiology to me.”

“My husband and I are both extremely satisfied with Clayton Audiology. Melissa and her staff are patient focused and go above and beyond to do what is needed. **October 2024 Update** Melissa and her staff are excellent to work with. Jill at front desk is friendly and outgoing and makes you feel welcome. Melissa works extraordinarily hard to meet the needs of her patients!”

“Before I found Clayton Audiology and the fantastic Dr I had hearing aides that were awful The auto charge didnt work I was having to use 1 hearing aide at a time Well over 2 years or 3 not sure I found Clayton Audiology And wow I can hear I can adjust everything from My Phone ,Any Problems they see you right away . I just cant say enough about the Dr, The Staff ”

“Clayton Audiology always extends extra effort to insure great service. Kind & helpful. ”

“Super staff -Jill, Dr. Palmer and their 2 student-interns -all wonderful people . So friendly and helpful-I couldn’t ask for more ”

“Dr. Palmer is very caring and sensitive to my needs. All of the staff are pleasant and helpful. I love that I can hear all conversations and I don’t need the TV extremely loud now. Really like the technology to control my hearing in different settings. Recommend to anyone who is dealing with a hearing deficit.”

“great place everyone is very helpful ”

“This staff is great, not only are they very knowledgeable but they make you feel like family. For a great hearing experience, I highly recommend Clayton Audiology.”

“The entire staff was wonderful. They are knowledgeable and professional. I would highly recommend them for all hearing services.”

“I will only trust my hearing to this office. I feel like I'm family when I walk in, and they are incredibly helpful, understanding, and patient with answering all my questions. ”

“I was very pleasant experience and all my questions and concerns were addressed. The entire staff was kind and very helpful throughout the process. ”

“These people are wonderful!!! They are knowledgeable, considerate, kind and I recommend this business to anyone with a hearing problem!!”

“I had a very positive experience from beginning to end Thank you Meghan and Jill for your patience ”

“I had a wonderful experience at Clayton Audiology with a recent evaluation. Jill is very personable and professional at the front desk and made me feel comfortable from the moment I walked in the office. Megan did my hearing evaluation and made recommendations. She is extremely knowledgeable and did a great job explaining the results of the testing and giving me recommendations. She is a true professional. Overall I could not have been more impressed with my visits to this office.”

“I don’t even know how to thank Dr Palmer and Jill at the front desk. They have been over the top with helping me and they are very helpful and very patient with me and all my questions and all my fears. I feel very fortunate to have found such a wonderful audiologist. Thank you so much”

“Dr. Palmer, Jill and their staff are excellent at what they doo.. and that is to accommodate anyone with hearing difficulties to make life easier and much more rewarding. Thanks to everyone involved.. including their patients who support them and keep them going! Life is good!”

“My mother is the patient. She likes the entire staff. I only made it far enough to meet the receptionist Jill ... she was very friendly, pleasant, and welcoming. While my mother was in with the doctor, I noticed Jill's kindness and professionalism while interacting with 3 other patients awaiting appointments/services plus receiving patient phone calls.”

“I received excellent care. I am very pleased with my healing aids and am enjoying them very much ”

“an all around excellent experience, looking forward to my next visit.”

“Melissa and Jill are the best ever I went through a lot of disappointments when I was trying to get my hearing aids but they never gave up on me and the day that Melissa told me they could help I was so happy and anytime I need their service all I have to do is call ”

“I’ve had a hearing loss since I was a toddler many decades ago and have tried hearing aids unsuccessfully many times. I approached my appointment at Clayton Audiology sceptical, but with an open mind. They were very welcoming and patient in explaining not only test results but also hearing aid options and programming associated with them. Never felt rushed during appointments and staff, including the receptionist, were a joy to talk with. Took a systemic and logic approach to introducing me to new hearing aids, their technology, and programming them to establish a baseline and so that they were not overwhelming. A few months later, so far so good.”

“Great experience Staff at Clayton Audiology was very helpful and extremely informative and supportive. I would definitely recommend anyone with hearing loss to them.”

“Pleasant, calming, demeanor, attentive to detail, focused ”

“I wonderful experience at ms Palmers office .great staff and explained everything so could understand easily.I highly recommend Clayton Audiology.”

“My family practitioner recommended Dr. Palmer for my hearing loss concerns. I was very please with my visit. The office staff and Dr. Palmer were very friendly and welcoming. She took time to discuss all my questions and concerns. I didn’t feel like I was rushed like you get with many other doctors. She took time to explain my unique type of hearing loss. I have been wearing hearing aids for over a year and the difference is incredible. I have gone back to Dr. Palmer several times for check ups. Each time the visit has been pleasant; no waiting around well past your appointment time only to get 10 minutes of face time with the doctor. She is always on time and I have never felt rushed. Highly recommended ”

“I am So Happy I found Someone who understands my hearing problems cant wait to get my new hearing aides before Christmas Clayton Audiology is the Best”

“Each visit has been a pleasure! The staff is very professional and gracious. Thank you very much Ladies ”

“Dr. Palmer was great and very professional. Explained everything that she was doing so I could understand what she was telling me.Would highly recommend Clayton Audiology to my friends and family. Thank You”

“Dr Palmer spent a lot of time trouble shooting my hearing aids. I greatly appreciate the attention & card she provided. ”

“Dr Palmer is wonderful. She takes time with each patient as needed. She answered all of my questions and explained things as she went along. ”

“Very professional & caring. Definitely recommendable!!!”

“I have been goto Clayton Audiological since they opened They are very knowledgeable, professional I Highly recommend them ”

“Dr Palmer and Jill , are professionals, they definitely are there to help you with any hearing problem , they are the best .”

“Very helpful and knowledgeable ”

“Very professional staff and they are definitely there to help. They will work with you no matter what your problem is. When you leave there you will hear.”

“Very professional. Melissa and Jill made me feel like I was practically the only patient they had. That’s how personal this experience was. They are definitely there to help everyone that walks through their doors. I’ve recommended and will continue to recommend Clayton Audiology. The customer service just doesn’t get any better. ”

“I was referred over 4 years ago. I was quite hesitant to even go; however, what a great experience. Dr. Palmer and Jill are absolutely fabulous. I feel like I am meeting part of my family when I go to their office. Always a pleasant and fun experience. They are amazing. I highly recommend this business now Clayton Audiology. 5 stars all the way!! ”

“I moved here from out of state having been treated by 3 different audiologists. I say without reservation that Dr. Palmer and Jill are the best that I have dealt with. They are so kind and helpful. Their professionalism is beyond reproach. I am delighted to have them address my hearing loss.”

“It is always a great experience when I go to Clayton Audiology. Melissa and Jill are very welcoming and helpful every time.”

“Could not ask for a more professional and caring service. This is a "Must Tell" everybody!!!”

“Great experience. Jill and Dr. Palmer are great! Really felt my concerns were addressed and I have a place to go if further options are needed. Highly recommend!”

“I have been seeing Dr. Palmer for over 3 years. Both she and Jill are professional, friendly, and I couldn’t be more pleased with the care I’ve received. I’m so glad I chose this practice.”

“Both Dr. Palmer and Jill are just super people - so professional and very friendly. I am so glad we have their new expanded office here to help us any day and any time.”

“Extraordinary!!”

“A real pleasure dealing with Melissa and Jill. Professionalism is definitely their forte. Dr. Palmer took extra time and care to address my needs. Everything was explained in a manner that I could understand and again, with exceptional professionalism. I would definitely recommend their services to anyone who is looking for an exceptional audiologist.”

“I'm extremely happy about the way Melissa and Jill have helped me. They are both a GOD SEND, some people don't have compassion if you don't have MONEY. They have always tried to find a way since day 1 to help. It was a little disappointing at some points, but thanks be to God, Melissa and Jill, I have 2 hearing aids. If you've hearing loss go see these ladies. Melissa is very professional in her testing, and Jill have great customer service skills, together they make HIGH POINT AUDIOLOGICAL the best.”