Providence Speech and Hearing Center

“If I could give less than 1 star, I absolutely would. I made an appointment for my son's hearing aids to be sent in for repair on June 19 and they couldn't give me an appointment until August 1. As of today, July 31, they cancelled our appointment stating that authorization was still pending, forcing my wife to make calls all day long to multiple numbers (Providence, HACCP, and other agencies), essentially doing the job of their billing department. They then claimed that when they looked to see when we made our appointment, they "saw" July 16 and that it could take up to 30 days to get an authorization. Somebody at Providence clearly dropped the ball and didn't do their job and is now trying to claim that it hasn't been 30 days as of today. It's pretty clear that June 19 to July 31 is more than 30 days, so I don't know what they are trying to accomplish by lying to us (the person on the phone was also incredibly rude to my wife). On top of that, they said they would cancel our appointment if we couldn't get it figured out by 4pm. My wife asked for a direct number to get around the automated system (they never answer the phone) and the person gave her a number that went to, you guessed it, an automated system to leave a message and hope they call back before 4pm, which they did not. This mission statement is taken directly from the Providence website: Through our mission of Enriching Life Through the Gifts of Speech and Hearing we continually provide excellent services in the identification, diagnosis, treatment, and prevention of speech, language, and hearing disorders for persons of all religions, races, and socioeconomic backgrounds. It sure seems that the staff at Providence has forgotten how to "continually provide excellent services". Another statement from their website: Ongoing Hearing Aid Support We continue to monitor the performance of our hearing aids and ear mold fittings with follow-up appointments to ensure that the patient receives the maximum benefit. It seems as if they do their absolute best to avoid follow-up appointments and will just cancel appointments whenever they want. One more from their website: Hearing Aid Repair and Loaner Program We were told that the loaner hearing aid program was no longer available. Keeping all of this in mind, my child has been without working hearing aids for over a month now and will likely go without for a minimum of another month. I tried to get this issue resolved at the beginning of summer so that he would have working hearing aids by the time school starts in the fall, and it looks as though that will not happen because Providence doesn't care about kids with disabilities, the staff just care about getting through the day to earn their paycheck. ”

“It’s impossible to make an appointment. I called today and I was 25th in line. I had left my number earlier in the week but never received a call back. There are still 6 months or so on my contract so you owe me st least one more appointment. ”

“The front desk! She’s very rude for hanging up the phone when I was not finished talking! I’m a deaf mom of two deaf kids!!! I must fight against this place!! My goal is to have them to shut down the business! Horrible services ever I have! My kids haven’t received their hearing aids since they were born!!! ”

“Denies accommodations for disabilities to receive services. Was told my child would be removed from the patient services list because of temporary policies that he is unable to function in with his disability. This is discrimination towards those with disabilities - which is outrageous considering 99% of their clientele have special needs!!! Supervisor is not helpful accuses me of being unable to reach even though I've returned every voicemail and answered phone as able. We've attended faithfully for 6+ months, and only now are they threatening to kick us out because THEY are creating new rules. Long wait times to receive an evaluation, phone scheduling services from the main hub is frustrating. We waited months for an available service spot to get only 50% of recommended services.”

“I loved them. Everything was fabulous. I rave about them. They are great. They did a fabulous job with him. Her customer service, I mean she's kind, warm, and sweet with him. The whole staff was amazing.”