Staff

Photo of Christy Castillo from SoundChoice Hearing - Heights

Christy Castillo

Office Manager, Owner

Meet Christy Castillo, SoundChoice Owner and Office Manager. Her passion for helping others has led her to a successful career in customer service with over 25 years of experience. After retiring from a 15-year career with Southwest Airlines, Christy and husband Damian wanted to make a difference in their hometown of Albuquerque. In 2009 SoundChoice Hearing was founded and since that time she has guided clients through the process of improving their hearing health with SoundChoice’s technologically advanced services that are unparalleled in the state of New Mexico.

Christy is here to support you on your journey to improved hearing, offering a range of financial options tailored to your needs and a customer service guarantee to make the process as comfortable and reassuring as possible.

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Location

Clinic location map

Reviews

Healthy Hearing posts all positive and negative reviews that meet publishing criteria.

Read 140 verified patient reviews for SoundChoice Hearing - Heights! Their average review score is 4.9 () from 140 reviews.

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“Every time I need help, they provide it. ”

Janet S. of Albuquerque, NM   
03/13/2026    Review submitted online

“The service I get here is excellent. Every week or two I go to get my hearing aid cleaned and checked. Leona is very kind and very helpful. She always gives me great service. I appreciate that I can walk in without getting attitude from anyone and not have an appointment and get excellent service Thank you Have a great day Thank you ”

Bob D. of Albuquerque, NM   
01/31/2026    Review submitted online

“Excellent and professional service! Ms. Chrissy and Staff gave impeccable service. Ms.Chrissy answered all my questions and covered more information for wearing hearing aids for my overall health. I wish all my appointments were this thorough, helpful and informative. ”

Lynn A. of Albuquerque, NM   
01/17/2026    Review submitted online

“Visited to have ear wax removed - they made room for me quickly. wonderful service from competent, caring people”

Jim H. of Albuquerque, NM   
12/23/2025    Review submitted online

“Damian and Christi are great they attend to issues with great knowledge ”

Paul C. of Los Lunas, NM   
12/12/2025    Review submitted online

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Clinic details

We want you to hear better, so you can live better!

Who We Are

SoundChoice Hearing has been dedicated to providing the best audiological services for our customers Since 2001, by providing only the top line hearing technology available on the market. As a locally owned and family-operated business, the staff at SoundChoice Hearing is committed to helping New Mexican’s hear better and have a better quality of life.

Our goal is to not only help you hear better, but to also ease you of the exhaustion and stress hearing loss can cause. Hearing care is just as important as caring for the rest of your health, we recommend you schedule an appointment today.

Quiénes somos

SoundChoice Hearing se ha dedicado a brindar los mejores servicios audiológicos a nuestros clientes desde 2001, brindando únicamente la tecnología auditiva de primera línea disponible en el mercado. Como empresa familiar y de propiedad local, el personal de SoundChoice Hearing está comprometido a ayudar a los habitantes de Nuevo México a escuchar mejor y tener una mejor calidad de vida. Nuestro objetivo no es solo ayudarlo a escuchar mejor, sino también aliviar el agotamiento y el estrés que puede causar la pérdida de audición. El cuidado de la audición es tan importante como el cuidado del resto de su salud, le recomendamos que programe una cita hoy mismo.

We now have two locations to serve you better, see our links above►

4811-C Hardware Dr NE, Suite 2, Albuquerque, NM 87109

5600 Coors Blvd NW, Suite A5, Albuquerque, NM 87120

Hearing care services

Hearing Testing and Hearing Care Services in Albuquerque, NM

  • FREE hearing screenings
  • FREE one-week trial of any hearing aid
  • Complete hearing tests
  • Hearing aid evaluations
  • Hearing Aids & Accessories - A wide selection of top-quality digital hearing instruments from the best manufacturers: Oticon & ReSound GN
  • Computerized hearing aid fittings to ensure proper amplification
  • Assistive Listening Devices (ALDs) including amplified telephones for people who are hearing impaired
  • Hearing aid service including cleaning, checks, maintenance and repairs
  • Hearing aid batteries and other supplies
  • Tinnitus - Described as buzzing, whistling or ringing in the ear,
  • Custom earmolds for hearing aids and earplugs for swimming and hearing protection
  • 24 hour on-call service
  • In-home service
  • No-interest / low payment options
  • "Pay once and you're done" guarantee
  • Trade-in credit for old hearing aids
  • Covered parking
  • Se habla Espanol

Additional Tools to Support Clear Communication - Assistive listening technology and compatible devices can help bring more clarity to conversations and are another great way to foster healthy communication and connections.

Caption Call

 

(505) 341-1300

Hours of operation

SundayClosed
Monday9 am - 12 pm, 1 - 4:30 pm
Tuesday9 am - 12 pm, 1 - 4:30 pm
Wednesday9 am - 12 pm, 1 - 4:30 pm
Thursday9 am - 12 pm, 1 - 4:30 pm
Friday9 am - 12 pm, 1 - 3 pm
SaturdayClosed

Clinic links

Accepted forms of payment

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Cash
  • Check
  • Debit
  • Financing available for those who qualify
  • Insurance accepted, please call for details
Disclaimer: This clinic profile is for general information purposes only.