Hearing & Balance Associates

“Audiologist Doctor Sarah L. Montero at Hearing & Balance Associates in Tallahassee Florida is Outstanding! Today was my first experience as a patient of Dr. Montero and she is one of the best Audiologist I have ever seen. Professional, patient, understanding and passionate in her attention to detail are just some of the qualities I saw and experienced during my visit with her this afternoon. Personally speaking I rate her 10 plus and I highly recommend her for anyone seeking a great Audiologist Doctor in the Tallahassee Florida area! Thank You Sarah”

“This is a great office, from check in to testing. Dr. Sarah addressed all of my issues and provided outstanding service and options. Thank you!”

“Dr. Was a good listener and very personable. She took care of everything. . ”

“This office offers a uniquely personal and professional environment that keeps you coming back. I highly recommend this office and staff to help keep up hearing health. ”

“I have been a patient of Dr. John Koonz and Hearing & Balance Associates since 2018 have always received excellent service in fitting and servicing my hearing aids. On March 26, 2025 Dr. Sarah Montero was the doctor who tested my hearing, serviced by hearing aid and provided helpful information, encouraging support and patience with a 82 year old with a number of questions. My wife and I were extremely pleased with Dr. Montero. Well worth the drive from Live Oak to Tallahassee to receive quality care. Thank you Dr. Montero and Dr. Koonz. ”

“Dr Koonz and his staff are amazing and very caring people. As a hearing patient I am treated with kindness and gentleness in every way. Professionalism shines all the time. ”

“My appointments are always on time, my evaluation is thorough, and I never get a butterfly. It is what it is, but these people truly make it better.”

“Dr. Koonz and staff are very kind and professional. Very personal and warm feeling from the beginning to end. You are considered family and that's the way you're treated. Very respectful and understanding. ”

“Hearing & Balance Associates of NW Florida is the only hearing center that I go to. They are professional, extremely experienced and have the utmost knowledge when it comes to resolving one’s hearing problems. They are Phonak hearing aid experts and they are the only ones I would let touch and adjust my Phonak hearing aids! The doctors and assistants are very personable and above all professional. In my opinion, they are the best hearing center in the Tallahassee area!”

“Dr. Moons has an excellent relationship with patient. He doesn’t push hearing aids upon you.”

“Dr Koonz introduced me to a hearing aid named Lyric. I love it! I is almost invisible. It fits completely in the ear canal. I never take it out unless I need an MRI and a hook is provided.to remove it. It is so comfortable that I don’t know I am wearing it. Every six weeks I receive a new one. I pay by subscription. No additional fee for appointments. Parker greets me at the desk. Always wearing a smile and knows my name. He books my next appointment according to my preference before departure. Dr Koonz never makes me wait very long. The appointment is never rushed and engages in pleasant conversation while seating my new hearing aid. My whole time in the office runs about 30 minutes. I actually look forward to my appointments,”

“This is one of the few medical appointments that I don't mind going to. The office and staff are easy to be with and make me comfortable... The doctor is the best, I believe. He takes time with me and answers all my questions and listens to my suggestions... ”

“They are all such lovely people! This is my first time getting a hearing aid without my parents involved and I was expecting to be so confused the whole time. That did not happen at all. The process has been very smooth and everyone is so friendly. ”

“My first appointment/hearing evaluation was a pleasant experience. The atmosphere of the clinic is calming. Dr Koonz appeared thorough, clear & patient. He explained my hearing issues as well as my hearing aid options & insurance coverage to me in an understandable way. I am now awaiting the delivery & fitting of the hearing aids. ”

“Very attentive and thorough.”

“Very pleased with care from beginning to present. Parker who greets you is very pleasant. Dr.Koonz is very thorough and not rushed. Offered trial of one brand hearing aid but when I was not totally pleased he switched to another brand which is working out perfectly. Worked very closely with my insurance to get the ones I wanted.”

“Dr. Koonz has taken care of my hearing problem for a number of years. He is patient and understanding even when he wants to up the sound and I won't let him because it would give me more migraines. I always recommend Dr. Kooz and his wonderful staff to anyone who I talk with that is need of hearing aids.”

“I am a caregiver to my 65 year-old mother who not has low hearing in both ears, but who also has low vision and vascular dementia as the result of surviving three strokes. The team did not know these details prior to our arrival and yet during her screening and hearing aid pick up, the doctors and staff handled her with the upmost care. Most recently, Dr. Koonz adapted to her needs with patience and positive reassurance as he used repetition and verbal cues to help her properly use her hearing aids. ”

“Very professional and thorough. They are helpful and encouraging.”

“The Dr I saw was great seemed quite thorough. ”

“I am a long-time patient (5+ yrs) and have always been delighted with the treatment/services provided by HBA. They have been responsive to questions and the occasional adjustment/service on my hearing devices, and I have quite recently been pleased to very smoothly transition to the next level of Oticon devices! Highly recommend!”

“Great folks! Highly professional. ”

“My wife and I just moved here from Nebraska. The staff and the Doctor made me feel right at home. Super friendly and knowledgeable. Small home town quality business for sure!”

“This was m first visit to this facility. The atmosphere was friendly, knowledgeable, clean and accommodating. '”

“I took a chance and moved from an excellent source to HBA and have never regretted it. Their service is outstanding and friendly. If you have a problem, they will see you quickly -- the same or next day. They conduct periodic tests to see how your hearing is changing and to adjust the hearing aids appropriately. They stay aware of your warranty and use it to your advantage. My previous audiologist would say, your hearing aids are almost out of warranty, time to buy new ones. Not HBA.”

“Competent professionalism top to bottom. My hearing needs are being well cared for. Thank you Dr. Koonz and HBA.”

“Dr. Koonz and his staff are professional, thorough and compassionate. They truly care about your hearing and you being able to function normally in society. Can't say enough good things about Dr. Koonz and his staff.”

“Very pleased ”

“I was very happy with the service. will go back there.”

“Dr. Koonz has been my audiologist since 2018. He is very thorough, professional and patient in making sure that your hearing needs are properly met. No pressure to change hearing aids unless it is essential for better hearing. I appreciate that he and the staff make you well welcome and do not rush. Thank you Dr. Koonz!”

“Dr. Koonz and staff are very kind and helpful each time I have an appointment.”

“Always top-notch care and service.”

“Friendly professional staff, easy to make appointment and convenient location.”

“I always receive great service from H&B. Free regularly scheduled appointments and special needs quickly. Friendly and professional.”

“Excellent service. Dr.Koontz is very patient. Made my office visits very easy and with no stress. Thanks Dr. Koontz and Parker”

“My experience here has been excellent. Dr. Koonz is extremely knowledgeable and friendly. Parker at the front desk has always been kind, friendly, and helpful. I highly recommend this practice.”

“Excellent experience, easy to schedule appointments. DrKoonz is very professional and makes sure my aides fit comfortable and are at the appropriate level for hearing and explains everything to me”

“My experience with Hearing & Balance has been tremendous. I have been under their hearing care for 8 years. Couldn’t be happier with their service. ”

“Dr Koonz has been taking care of my hearing for many years. He and his staff are great. Thanks to Parker at the front desk for all the help he has given me. Highly recommended!”

“The process from beginning to end starting with scheduling was seamless. Dr. Kind staff is very organized and explained everything in detail up-to-date technology I was very pleased.”

“Always a pleasant experience”

“Knowledgable and instructive”

“Dr. Koonz is very knowledgeable & very calming. You will leave feeling like you are okay. ”

“I have always had a good experience at Hearing and Balance Associates. I got my hearing aids there and I have been very satisfied with them. Whenever I’ve needed to go for supplies or to have something fixed, the staff has always been friendly and efficient. Most recently I went in because I felt that something was in my ear. Dr. Koonz found and removed TWO small plastic hearing aid tips. He did this easily and efficiently and was very kind. (I had used the wrong tips, and they just fell off into my ear.) What a relief it was to have that done! ”

“Received recommendation for Dr.Koonz from my excellent Chicago audiologist Dr. Phyllis Stern-Weisman. Very thankful for becoming Dr.Koonz's patient upon moving to Tallahassee as he has been very kind, patient and in one word a true professional.”

“Dr Koonz and his staff are top notch. I love my hearing aids!”

“Dr. Koonz and his staff are top notch. It's always a pleasant experience.”

“It is a pleasure working with Dr. Koonz. ”

“Very thorough.”

“I could not be more pleased with the experience I have had with the service, professionalism and kindness shown to me by Dr Koonz. He has fitted me to my satisfaction and follow ups have been pleasant. I feel very positive being a patient in the long term. Not to leave out the staff, they have been great. ”

“Coming from Chicago where I had the two top of the line audiologists, i must admit I was somewhat leery of getting the same quality person anywhere, not just Tallahassee, but I must say that i was more than pleasantly surprised with the professional and kind approach of Dr. Koonz. I may safely say that I was lucky to get another top of the line audiologist write here in Tallahassee and wholeheartedly recommend him to anybody who is seeking excellent audiology service. ”

“I am a new patient and these are my first hearing aids. I have been so please with the staff and their courtesy and helpfulness. Dr. Koonz has been very knowledgeable and responsive with helping me with this new process. I am very pleased with the hearing aids I have been fitted for. ”

“I like Dr. Koonz. He seems to care deeply for his patients. I was in and he suggested to me that he would like to send my hearing aid back to the factory for a health checkup since my warranty would be expiring in four months. I thought that was very admirable on his part to think of his patients in that manner.”

“I had not had my Oticon Hearing Aids checked for more than 1 year. My use of them had been limited because I did not feel they were properly attuned to MY hearing loss. Dr. Koonz took a quick look at the pair of hearing aids and immediately informed me that only 1 of the pair was in working order. The left ear aid was broken and would be sent to Oticon for repair. That would take 1-2 weeks, at a cost to me of $300. Then he informed me that Oticon would NOT REPAIR but would simply REPLACE the left ear aid. I found this to be exactly what I needed so that I would have TWO (2) properly functioning hearing aids and would be better able to watch television and actually hear the verbal part. Knowing that I no longer drive, he took my daughter's telephone number and said he would call her to let her know my "new' hearing aid had arrived so she could pick it up at her earliest convenience. ”

“I was treated with the greatest of care. Dr. Koonz is the best.”

“Dr. Koonz has been my audiologist for years, maybe 10 or 12. He is consistently patient. He keeps up with the latest technology and I trust his professional advice completely. ”

“Great been going here years.”

“Dr. Koonz and his staff are wonderful. I highly recommend having your hearing evaluated at Hearing and Balance”

“As always I receive excellent attention and care with my hearing aids. I do reccommend you to others with hearing problems of hearing aid problems. ”

“I have been a patient for several years now and have nothing but praise for his work and service. Front office works to keep patients flowing. I am happy to recommend him highly!”

“I’m glad to have a Phonak service in a convenient location. The service was quick and Doctor very personable and helpful when one of my hearing aids was damaged. ”

“Always professional , been going there for years!”

“I have used many audiologists over the years, but none come close to Dr. John Koonz at Hearing & Balance in Tallahassee, FL. Times are always available for a quick appointment, and the service is courteous, professional and outstanding.”

“Awesome experience John was outstanding ”

“Friendly, professional & timely. Just plane ol’ excellent service”

“Great experience. The receptionist was prompt and cheerful. I completed my paperwork and they answered my initial questions. The Dr was on time and made me feel welcomed. The Dr promptly started the evaluation that was detailed and conducted in a very professional manner. The Dr then equipped me with a demonstration set of hearing aids and went through the evaluation results in detail. The Dr made recommendations on how to move forward that best suited my situation. I was very pleased with everything and would recommend them to my friends. Thanks ”

“From day one I walked into the HBA Office, could sense a professional and customer focused attitude, driven to give the best possible thus unique solution for each hearing impaired person. As a severe handicap dependent on the most advanced hearing devices, the journey to be able to participate in conversation, was a pleasure given the expertise at HBA. Thank you, Dr Koonz”

“Genuine care and compassion. ”

“I have been going to Tallahassee Hearing and Balance for the last five years for ear check-ups and hearing aid tune-ups. Dr. Koonz and staff always do an excellent job. I am very much satisfied about their professionalism and work ethics. I highly recommend to anyone to go to Tallahassee Hearing and Balance for their hearing well-being.”

“Dr Koonz is the most gentle medical care giver I have ever had. He is soft spoken and does exactly what he says. He is very caring and very sensitive to the needs of his patients. ”

“I have had nothing but excellent service from the first purchase of hearing aids through the regular follow up service. If you want an honest assessment of which hearing aids you need and great follow up service then these are the folks to see. ”

“Found this office to be very helpful in all questions I had and very understanding.”

“Dr. K was very nice, personable and thorough...Tried many different kinds of aides and I decided to keep my old ones...He was very understanding and did not pressure me to buy new ones.”

“I have been going to the clinic for 2 years. The staff is always professional. They see me at the time of my appointment and I never had to wait. Anytime I have had to call and ask a question they get back with me in a timely manner and provide great service. ”

“I have been going to H & B for many years now and can say the whole time with them that I received excellent service on the choices of hearing aids and excellent service on the adjustments to keep my hearing level as good as those hearing aids can provide. They also take the time to teach their customers how to maintain the hearing aids which is essential to get the best out of them!”

“Dr. Koontz and staff are very thorough, competent and nice. I'm so glad I chose to come here.”

“This place and Dr Koonz are amazing in every way. A doctor who truly cares about his patients = Dr Koonz. ”

“I have been extremely pleased with both Dr. Koonz and Dr. Lamb, they are both very patient and make sure that I am comfortable with my hearing aids. ”

“The office personnel were friendly. Dr. Lamb was excellent. She explained each test and then explained the results as well. I would highly recommend her to anyone needing her services.”

“I have been gong to Dr. Koonz and his staff for the last 5 years and the service and patient care has been outstanding. Appointments are easy and I never feel pressured to upgrade my aid but am always given all the information I need to make wise decisions. Thank you Dr. Koonz and Vivian for all your fine care.”

“I had great response in help with my appointment yesterday in I have no problem referring people to Hearing and Balance thank you. ”

“Greatest visit. Learned a lot probably the first time ever I can hear right. Love that place. The people are so nice and very professional. ”

“I had a thorough hearing test. Dr. Lamb gave me and my daughter an easy to understand review of the testing... She made appropriate adjustments to my current hearing aids and honestly told us that the newer technology may or may not help my hearing. I appreciated that no hard sell approach.”

“Very helpful, make sure you understand products. ”

“Lots of compassion and care for the patient. ”

“Wonderfull people, professional and courteous. They always take as much time as it need to make sure everything is right before I leave.”

“Regrettably encountered SEVERE hearing loss and after three hearing devices and Offices in South FL and TN was lucky to find Dr Koonz. His expertise and patience has now giving me back an excellent level of hearing, thus a significant improvement in my quality of life. Thank You Dr Koonz”

“Hearing & Balance Assoc. has been wonderful about taking care of my hearing aid needs, cleaning and adjusting. Dr. Koontz is great at explaining what I need and how my current aids are servicing me. He did not try to high pressuring me to get the latest and greatest. I am really happy that I went to Hearing & Balance Assoc. to get my hearing aids.”

“I’ve been a patient at Hearing and Balance for over 5 years and the doctors and staff have always been excellent. They are all very friendly and professional, and they take care to see that patients aren’t rushed through their visits. They are great about answering questions and have a genuine interest in your hearing health. I highly recommend them!”

“I was very pleased with the prompt service and the helpfulness of the entire staff. There was good information received on how to care for my ears and what methods to use to solve my problem. ”

“I was very pleased with prompt attention and service rendered. Testing revealed I did not have a hearing problem. I did, however, receive valuable information about a potential medical condition that was being signaled in my ear. I was advised to see my family physician asap. Thanks so much. ”

“My hearing loss was profoundly affecting my life. I am extremely pleased with the results of my treatment with Dr. Koonz and his associates. They seem dedicated to helping me regain as much of my hearing as possible. I highly recommend this clinic. ”

“Ryan Hankla, my audiologist, was very patient and caring. He addressed every problem and question that I had, was always unhurried and made himself available any time; very considerate and professional.”

“I purchased my hearing aids from this office several years ago. I have had absolutely no problems & they have performed better than I was told. I go every so often for a check up & the entire staff including their newest Doctor have treated me with the most respect & answered every question I had. I would recommend this office to anyone looking to purchase hearing aids. You will be well taken care of. ”

“Dr. Koonz did a thorough exam and spent a lot of time explaining his recommendations for my hearing and tinnitus. I recommend this clinic.”

“They were extremely interested in helping me with my problem, and not just selling me a product, or a service. They had a genuine interest in helping me with my hearing loss & tinnitus.”