HearingLife - Shakopee

“Sara is no longer at the Shakopee location. if you expect to have your hearing aids inspected for issues, etc. Unless of course you enjoy extremely out of pocket expenses, known as Service Plans. Why is the Warranty period and service plans synonymous with one another and only after the warranty period has ended, then maybe paying so out of pocket might be justified. This is just ridiculous, poor customer service and not good for business. There's no compassion or willingness to service your aids unless you are willing to fork over a lot of money. Since I did not have a Service Plan in place, I was shown a laminated price list of al-a cart pricing and 1 or 3-year service plan. The 1-year SP was $425.00, and the 3-year was $675.00. If you break down the costs per month, you will never get your money's worth even if you went back every single month. it would be cheaper in the long run just to buy a new set of HA's if you can afford to do so. My HA's are only a 1 1/2 old with a 3-year warranty and I wanted them checked out to see if they are functioning as designed. However, that wasn't the case. Needless to say, I left w/o my HA being looked at to see if service was needed or not. I left there disgusted and in disbelief. I have been using Hearing Life for the past 15+ years, and I can honestly, say there is probably a 99.9% they lost me as a customer for life. Do yourself a favor and look for another provider. There are numerous other providers out there. ”

“Unhappy with continual front desk personnel change. Phone calls were passed from person to person , none of them able to clarify info. Lack of info on warranty ending and choice to extend services,”

“Great experience kind ,considerate, very thorough and complete exam.I would highly recommend this to others. ”

“The office was clean and neat. The receptionist is friendly and fixed my broken hearing aid while I had my hearing evaluated. I purchased an aid a few years ago from this office. if I ever need anything from them they are always helpful. It is a pleasure to continue to do business with them. ”

“Excellent. Took care of my hearing aid problems under warranty. When they came back to the office he even made sure that they were linked by Bluetooth to my phone before I left. ”