Hearing Aid Works Audiology

Open now by appointment! 9:00 am - 5:00 pm
2479 Browncroft Blvd. Rochester, NY 14625
(585) 563-9760

Staff

Photo of Dr. Carolynne Pouliot, AuD from Hearing Aid Works Audiology

Dr. Carolynne Pouliot,
AuD

Doctor of Audiology

Dr. Pouliot earned her Audiology Doctorate in 2009 at the University of Buffalo, focusing on the latest advancements in hearing loss treatment. With a wealth of expertise she specializes in tinnitus management, noise-induced hearing loss, vestibular assessments and the fitting of various hearing devices and models. Additionally she offers her services at skilled nursing facilities and conducts home visits. Originally from West Irondequoit, she now calls Penfield home where she lives with her husband and four children.

Photo of  Dr. Brena  Brennan, AuD from Hearing Aid Works Audiology

Dr. Brena Brennan,
AuD

Audiologist

Dr. Brennan completed her Doctorate degree at Syracuse University in 2022, following a  Bachelor of Science in communication sciences and disorders from the University of Massachusetts-Amherst in 2018. Committed to delivering personalized care she specializes in adult and pediatric diagnostic testing, tinnitus management, cerumen removal and hearing aids. Dr. Brennan has knowledge about all major hearing aid manufacturers. Raised in Syracuse NY she now calls Fairport home. Where She enjoys spending time with friends and family, being outside on sunny days, and staying active.

Photo of  Brittany  Nolan, HIS from Hearing Aid Works Audiology

Brittany Nolan,
HIS

Hearing Instrument Specialist

Brittany attended SUNY Oswego where she received her Bachelor of Science degree in Wellness Management and Health Promotion while playing women’s lacrosse. After graduating she moved to Boston for several years and entered the cardiology field, beginning at St. Elizabeth’s Medical Center. Brittany moved back to upstate, NY to train as a Hearing Instrument Specialist in 2011. In January 2022 she joined Hearing Aid Works Audiology PLLC. In her free time Brittany enjoys an active lifestyle with her sons and dog.

Photo of Crystal  Kim from Hearing Aid Works Audiology

Crystal Kim

Front Office Patient Care Coordinator

Photo of Kristen  VanLare from Hearing Aid Works Audiology

Kristen VanLare

Billing Specialist

Location

Clinic location map

Reviews

Healthy Hearing posts all positive and negative reviews that meet publishing criteria.

Read 114 verified patient reviews for Hearing Aid Works Audiology! Their average review score is 4.96 () from 114 reviews.

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“I have been taking my special needs brother, Mark, to hearing Aid Works in the Rochester New York for several years now and I can't say enough about how kind, compassionate and patient they are working with him. He never has any fear of going there like he has with other doctors appts in the past. Their concern for his comfort and hearing are truly real and they take as much time as needed to make sure that he is always comfortable and hearing to the best of what they can offer before we leave. Thank you to Brena and all for being an absolutely wonderful group that we can call "friends" and for your gentle care with my brother, Mark.”

Teri T. of Corfu, NY   
08/16/2025    Review submitted online

“Great people Great service Great products - Excellent location”

Beverly G. of Macedon, NY   
08/15/2025    Review submitted online

“I had a wonderful enlightening experience at "Hearing Aid Works". They have a very engaged, professional team that runs like a Swiss watch. Crystal made it easy to schedule a hearing test appointment. What really drew me to "Hearing Aid Works" was there credentials, reviews and reputation. I did some research before I made an appointment, and nearly everyone Dr. Pouliot treats has given her a 5 Star review. Dr. Pouliot is also an accredited provider of a nationwide group "Hearing-Up" dedicated to following Audiologist "Best Practices" in patient care. Dr. Pouliot gave me probably the most through, comprehensive hearing examination I've ever had in my life. This included not only an extensive hearing test, but a thorough physical examination of my ears and eardrums as well. I would highly recommend "Hearing Aid Works" and Dr. Pouliot for any hearing concerns. In fact, after hearing about my experience, my brother is going to schedule an appointment with them.”

Robert B. of Rochester, NY   
08/14/2025    Review submitted online

“I had my hearing tested yesterday by Brittany. It’s been 7 years since getting it tested. She was very knowledgeable and friendly. I then bought 2 new hearing aids since it’s been 8 years or so since I got my old ones. She was very accommodating in that I’ll get them before a family party coming up soon. With my old ones, I have a lot of trouble hearing them. So I am excited to be getting new ones before party to see how they work. I thank her very much. ”

Rozmarie K. of Rochester, NY   
07/17/2025    Review submitted online

“My annual hearing test was performed by Dr. Brena Brennan and I found her to be a wonderful addition to the team. She was knowledgeable, friendly and sensitive to my needs. As usual the rest of the staff continues to be outstanding and the office is run to perfection! It's a pleasure to have such a dedicated team helping me.”

Gerry M. of Fairport, NY   
07/15/2025    Review submitted online

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A message from Hearing Aid Works Audiology:

We are here to serve you. Please call our office today for an appointment.

Clinic details

We Work For Your Best Hearing!

Hear the Hearing Aid Works Difference!

Our taem at Hearing Aid Works Audiology, uderstand that hearing instrument fittings are more than just devices out of a box. We follow audiology best practices to help you get the most out of your fitting and meet your hearing goals. Using  Real-ear Measurements (REM) and other verification methods along with the best diagnostic equipment in the industry.

2.4K + Patients Served in the Rochester Area

Insurance Providers 50+ accepted at Hearing Aid Works

 

 

 

Hearing care services

**All services are performed at our office OR your home, for your convenience.**

Hearing Evaluations - All hearing evaluations are performed by an experienced and licensed specialist. Our high-tech equipment will give you the most precise hearing analysis. Complimentary screenings and consultations are available.

Specialty Testing - Including Tinnitus Evaluation and Treatment, Real-Ear Verification (REM), Vestibular Assessment & Dizziness/Vertigo Evaluation, Newborn, and Special Population Testing. Ask about our videonystagmography study if you are experiencing vertigo, spinning, or dizziness

Earwax Flushing - Utilizing video otoscopy to remove all obstructions using curette, suction, and flushing. Eardrums are visualized before testing for the safest procedure and best results.

Hearing Instruments - Largest variety of high-end manufacturers in the industry including:

  • Oticon
  • Phonak
  • Widex
  • Unitron
  • Resound
  • Signia
  • Starkey
  • Unbreakable and Waterproof Hearing Aid Options
  • Reconditioned hearing instruments are available.
  • Bluetooth connectivity, rechargeable batteries
  • Hearing Aid Accessories

Some Of Our Additional Services Include:

  • Custom Ear Plugs, Headphones and Products
  • Skilled Nursing Facilities and At-home Visits
  • Equipment Repair & Reprogramming. We'll fix any hearing aid & work with all the top brands
  • We are ASL American Sign Language friendly

Our Audiologists follow Audiology best practices to help you to meet your hearing goals.

Amenities

Convenient parking

Convenient parking

Wheelchair accessible

Wheelchair-accessible

Service pets welcome

Service pets welcome

Assistive listening devices

Assistive listening devices

Telehealth services

Telehealth services

American sign language

American Sign Language

Tinnitus

Tinnitus

Balance testing

Balance testing

Screen at home

Screen/test at home

Ear cleaning

Ear cleaning

(585) 563-9760

Hours of operation

SundayClosed
Monday9 am - 5 pm
by appointment
Tuesday9 am - 5 pm
by appointment
Wednesday9 am - 5 pm
by appointment
Thursday9 am - 5 pm
by appointment
Friday9 am - 5 pm
by appointment
SaturdayOpen by appointment
Evening and/or weekend hours available by appointment. Please call to schedule.

Amenities

Convenient parking

Convenient parking

Wheelchair accessible

Wheelchair-accessible

Service pets welcome

Service pets welcome

Assistive listening devices

Assistive listening devices

Telehealth services

Telehealth services

American sign language

American Sign Language

Tinnitus

Tinnitus

Balance testing

Balance testing

Screen at home

Screen/test at home

Ear cleaning

Ear cleaning

Clinic links

Accepted forms of payment

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Cash
  • Check
  • Debit
  • Financing available for those who qualify
  • Insurance accepted, please call for details
Disclaimer: This clinic profile is for general information purposes only.