Professional Hearing Healthcare Associates

“ Alex is very thorough in his approach and he makes the process seamless. I have been very satisfied with each interaction that I have had in this office. ”

“After 20 years or more of wearing hearing aids, this is my first experience of a thorough e testing and examination of my ears, hearing aids and total explanation of all that I need to hear normally. Dr. Alex even gave me two small tools to help keep my hearing aids clean. He showed me how to use them. I am confident that my hearing will improve due to all his professional skills. Thank you”

“Alex & Peter are great, they are so professional! I am very happy with my new hearing aids! Helen at the front desk is so polite, & very, very nice. I would recommend them to everyone who is in need of hearing aids!! Thank you Alex & Peter ”

“I've been going to Alex and Peter for 4 years and am 100% satisfied. Customer service is top notch. They listen, are knowledgable, explain what's going on, communicate well, and sincerely care about your hearing and comfort.”

“Great experience. I would recommend with out hesitation. ”

“Timely update for my hearing aids.”

“I am challenged with background noise and hearing. Dr. tried something didnt work. Need to wait for technology to catch up to me. Very pleasant experience. Will recommend. ”

“Alex clearly explained the hearing testing process and scoring. He was a good listener and gentle. He let me guide the session, as we explored options to assess and support my hearing, and he was transparent about where his practice and knowledge began and ended, referring me to outside support where relevant. Their services from reception to patient care were professional and warm. ”

“This was my first visit to any Hearing facility. I was extremely impressed with the friendliness, professionalism, and expertise of Alex. He made me feel comfortable immediately and explained very thoroughly exactly what would happen. His questions were relative, insightful, and helpful to me. I was able to explain to him exactly what my Hearing issues were. He knew immediately what had to be done and he very effectively and expertly provided the necessary tests and explained the results of those test. I was so happy when I left the office, and I was extremely excited that I will be able to have better hearing in a very short time. I would more than recommend Alex as the best person to go to if you have any hearing issues that you are concerned about. Thank you, Alex. Thank you Peter for your kindness help and support. ”

“I found Alex to be, not only very knowledgeable and professional, but also very personable. At each session, he effectively and efficiently addressed each question and concern that I had. I highly recommend this practice. ”

“I am so glad I found Alex he is very educated very knowledgeable and teaches you about your hearing. I will be giving his name to anyone that need hearing aids. Helen the Receptionist is also very helpful. Overall Excellent and beyond. ”

“I can't say enough about the wonderful staff at Westborough Professional hearing, from Helen in the front office to Alex and Peter and the great care they have given my mother. Mom has anxiety, particularly in a medical office setting, which can be a problem in her treatment. However Alex immediately put mom at ease with his wonderful demeanor and calming words. Alex described every step of the procedure to mom in the process of having her fitted for new hearing aids which kept her at complete ease for the duration. Alex is thoughtful and thorough in his approach to ensure complete satisfaction in the end result. I can't imagine better treatment and service from anywhere else, and couldn't be more pleased. This office is simply top-notch!”

“Peter was very thorough attempting to test my almost 100 year mother with total dementia. He really tried, but she is no longer able to follow directions. He was kind and patient, and she did leave with new hearing aides. Yay! She can hear again! Always very pleased with Peter and Alex. ”

“Alex (and Peter, too) is wonderfully personable and the best at what he does. I especially like that he isn't promoting any particular brand of hearing aid but knows the strengths and weaknesses of different brands and can make recommendations based on which manufacturer's aids are best suited to particular hearing deficiencies. He let me try one brand and when it didn't sound natural to me, he let me try another, which did. In addition to getting great care and advice, I really enjoy my visits. And Helen at the desk is terrific - sweet and kind - and I sometimes hang out talking with her for a bit after my appointment ... until I think I'm getting in the way.”

“I would highly recommend Alex. He’s not only gentle and kind but very thorough and always willing to help and understand the issues especially with the elderly as they are dealing with a lot of hearing issues. He’s easily available , prompt and goes an extra mile every single time. I’m a big fan of his.”

“I had a very good experience here at the office Alex. I would highly recommend Professional Hearing Healthcare. Alex took the time to explain everything so I could understand the process and the results. ”

“All good. Very gentle and patient”

“From making my appointment with Helen, to my thorough exam with Alex, to making my follow up appointment - the experience was great - I felt truly cared for. Thanks Helen for your kindness and to Alex for your professionalism, thoroughness and sensitivity. ”

“I am writing on behalf of my mother who does not speak English. One of her hearing aids stoped working, simple repairs didn’t help and I was unsure how to proceed. I am extremely thankful to Alex for quick resolution of the problem. He immediately identified what was wrong with the hearing aid and promptly send it to manufacture for repair. Now my mother has her hearing aid back. Thank you, Alex!”

“Excellent service!”

“As many probably have done, I have procrastinated for sometime about doing something about my diminishing hearing. I was able to fake it in many cases but also missed out in just as many or more cases. I was evaluated by Alex, who was not only professional and well educated about hearing loss..but also provided a sense of comfort. Alex went the extra mile to assure that the right test were performed so that we could discern what would best fit both my needs and my budget. There is no high pressure selling and a genuine willingness to work out a favorable experience for the customer. This is a place, I personally believe, of integrity. ”

“I needed a new hearing aid and was told about Professional Hearing. Alex was very helpful and was very intent about finding one that was going to help me hear the best that I can. He is extremely patient and courteous and gave me all the time I needed to be satisfied.”

“Since my mother can not speak English, I am writing on behalf of her: We are very much impressed by the care provided by Alex Lee. He explained very well all the detail during hearing test and getting best hearing aid to my mother (84 years old). She is very happy how much she can hear well. My mother said thank you for giving her hearing back, it will change her life. You have excellent service and good quality, very warm welcoming environment. Thank you. ”

“I met with Peter ( the elder) Lee and he is absolutely brilliant. I have two sets of hearing aids, that i got elsewhere. The new ones have been nothing but problems. Peter was able to repair the older ones which are the better ones. I am totally impressed with the expertise of this gentleman.”

“Both Peter and Alex have met my hearing needs successfully. They are compassionate, knowledgeable and trustworthy. They have serviced me for approximately 10 years very effectively and efficiently. I give them my highest recommendation.”

“Alex is very professional while being warm and caring. I'd recommend him to anyone I can hear that has a hearing problem.”

“I have been with Alex and his father for over eight years. What I like best is that they listen to what you say and then they try to help you best. They also have the equipment and items to fix or help you to get the best hearing out of your hearing aids. I would recommend anyone I knew who was looking for hearing information or help to better hearing. ”

“I took my aunt to have a hearing test and I found Alex Lee to be exceptional in a couple of ways: He was very patient and thorough in explaining to her about hearing loss and testing, why it's important to get tested sooner rather than later. He allowed me to see her being tested and explained to me as he went along what was being done so I could follow along. I personally learned at lot. If you think you have hearing loss get checked soon. The sooner the better. If you need hearing aids your experience of them will be greatly enhanced if you don't wait so long that your hearing becomes too impaired to benefit from hearing aids.”

“I have used these services for at least 10 years and they are without peer.”