Dr. Natalie M. McKee, Au.D., earned her Bachelor’s and Master’s degrees from Northern Illinois University and her Clinical Doctorate in Audiology from Salus University. She chose the field of Audiology following the diagnosis of her own hearing loss, and feels that personal experience allows her to better understand and assist patients.
Dr. McKee is very active in the community as a member of the Easterseals Central Illinois Bloomington-Normal Community Advisory Council and on the committee for the Burt Mercier Memorial Claybird fundraiser benefitting Timber Pointe Outdoor Center.
In addition to Dr. McKee, Bloomington-Normal Audiology has three other full-time doctors of audiology: Dr. Arica Rock, Dr. Stacy Chalmers, and Dr. Sara Hanley.
Location
Reviews
Healthy Hearing posts all positive and negative reviews that meet publishing criteria.
Read 62 verified patient reviews for Bloomington Normal Audiology! Their average review score is 4.97 () from 62 reviews.
“Audiologist Natalie McKee gave me a hearing test. She was the only audiologist that asked me exactly what I was having the most difficulty with my hearing loss. I told her it was hearing clearly on the phone and watching TV. The sound was loud enough but not all words were clear. She checked my phone and discovered it was not connected to my hearing aids. She fixed that. After 4 years I now can hear every word clearly. She adjusted my hearing aids, so I do not have to have "closed caption" on TV. I've had several hearing tests at other places, and no one ever asked what I was having most difficulty with. Going to Bloomington Normal Audiology and seeing Natalie McKee gave me results nothing short of a miracle. I am so glad they also have an office in Pontiac.”
Katie S. of Odell, IL 08/21/2025 Review submitted online
Official Response from Bloomington Normal Audiology:
“Thank you so much, Katie, for sharing your experience! We’re thrilled to hear that Dr. McKee was able to take the time to understand your specific challenges and find solutions that made such a meaningful difference. Helping our patients hear clearly in the moments that matter most, whether on the phone, watching TV, or enjoying conversations, is exactly why we do what we do. We’re so glad you’re hearing better and that you found your visit to be such a positive one. We truly appreciate your kind words and look forward to continuing to support you in Bloomington or Pontiac!”
Received 08/25/2025
“Great job ”
Corina S. of Bloomington, IL 06/26/2025 Review submitted online
“BNA is my “go to place“ for all my auditory needs. I have been a patient there since 2019 and I have never had an untoward visit. The staff is relaxed and pleasant, the audiology doctors are not only professional, but they are patient and guide you in your hearing needs in a practical manner, not only educating you but helping you understand how to function at your best with your hearing aids and technology.
I would give them five stars all the way plus.
They have been there for me when I had an emergency and got Me in very quickly. Their selection of hearing devices is top notch. My newest hearing devices have such clarity that I hear sounds I’ve not heard in 25 years.
Their dedication and their efficiency is evident through the entire process from testing to fitting and follow up care.
As a retired medical professional, I can assure you they are the place to go for your auditory needs.”
Rebecca C. of Bloomington, IL 01/29/2025 Review submitted online
“Bloomington Audiology has an outstanding staff led by Natalie McKee who has a Doctorate in Clinical Audiology. She is incredible in her knowledge of the hearing aid software. Having hearing impairment in one ear herself she really understands her patients’ needs and frustrations. She and her staff work very hard to make each patient experience very positive. I highly recommend this office.”
Constance M. of Normal, IL 06/21/2024 Review submitted online
“So happy to be under the care of Dr. Hanley as she helps me navigate through my new set of hearing aids! The process was easy and now my hearing is much improved! Thank you BNA! I couldn’t be happier! ”
Pamela C. of Normal, IL 06/07/2024 Review submitted online
“I am a newer hearing aid user and want to say Bloomington Normal Audiology's method of testing and setting up for hearing aids is outstanding. Everyone is pleasant and professional and their service is second to no one and I couldn't be happier with my choice. I am so impressed with the time they take to fit and select the correct hearing aids. They spend so much time making sure everything is operating at the maximum and that you are happy. Thank you BNAudiology.”
Jim G. of Bloomington, IL 12/23/2022 Review submitted online
“I have been a patient of Dr. Hanley and the staff at Bloomington Normal Audiology for a couple years now. From the first visit I was impressed with their professionalism and expertise. Lately I had noticed a decline in my hearing. A new hearing evaluation identified the change in my hearing and changes were made to my devices. My hearing is now at a very high level. I always get the feeling from Dr. Hanley that she really cares and will do her very best to improve my hearing. That level of service and concern is very much appreciated.
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Steve L. of Bloomington, IL 09/20/2022 Review submitted online
“Couldn’t have asked for an easier transition to getting an hearing aid ! Very thouogh
Couldn’t have asked for a better transition to the world of hearing aids! A very patient and thorough DR.(Sarah Hanley). So now I have my hearing aids and so happy that I am now a patient of BNA audiology! A+ recommendation!!
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Arlene B. of Bloomington, IL 03/23/2022 Review submitted online
“I’ve worn hearing aids for 30 years but this past January, 2022, was my first experience with Dr. McKee and BNA! It’s been nothing short of amazing!!
The staff is SO patient and I certainly had LOTS of questions; especially with the Blue Tooth technology that’s a part of my new hearing aids!
I’m absolutely amazed at how much better I can hear and others have noticed that difference, too!
This change to Bloomington Normal Audiology is one of the best things I’ve done for my hearing! They truly care about my success!
Highly recommend this facility!!”
Kay T. of Farmer City, IL 03/05/2022 Review submitted online
“These professionals are thorough and provided exactly what I needed in getting started with and servicing my new hearing aides. I highly recommend them ”
Ken H. of Bloomington, IL 08/21/2021 Review submitted online
“The folks at BNA are amazing! My father and husband chose BNA when contemplating help with their hearing and were happy and pleased that they did. So, when I finally decided it was time to address my own hearing challenges it was a natural choice. I could not be happier with the personal attention and care I have received. I’m enjoying the ability I now have to hear everything happening around me. I would definitely recommend BNA to everyone with a desire to improve their hearing.”
Betty N. of Normal, IL 08/03/2021 Review submitted online
“Great, knowledgeable people to deal with. Heartily recommend ”
Spencer G. of Bloomington, IL 04/01/2021 Review submitted online
“Great people. ”
Gene E. of Bloomington, IL 02/15/2021 Review submitted online
“The doctors and staff at Bloomington Normal Audiology were the best. Coming to terms with the fact that it is time to wear hearing devices is not always easy to accept. Dr. Johnson explained the entire process from, testing to walking out with the devices, in a very clear step by step, friendly and patient manner. I would highly recommend B/N audiology. ”
Diane F. of Bloomington, IL 01/21/2021 Review submitted online
“The doctors and staff at the Bloomington office are amazing!! The patience they have shown for my mom and her new hearing aids has been remarkable. I highly recommend this facility for any of your hearing needs!!”
Debbie L. of Bloomington, IL 11/03/2020 Review submitted online
“I have not heard very well for many years and finally decided to get hearing aids from Bloomington Normal Audiology. After a hearing test was done, the hearing aids were set by a computer to my hearing loss. After 2 settings to the hearing aids, I am hearing sounds and voices that I have not heard for years. The hearing aids do not just increase the sound volume, they are set to your hearing needs. I think they are wonderful and Dr. McKee does everything possible to make sure the hearing aids are working to your hearing needs. I still cannot believe want hearing I had lost and what I can hear now!!!”
Dan E. of Clinton, IL 04/29/2019 Review submitted online
“A great crew to work with, especially Miss Sara!!!”
Dean S. of Clinton, IL 01/25/2019 Review submitted online
“I have been wearing hearing aids a little over a year that I had purchased from another business in Bloomington/Normal. I was very disappointed in the performance. They didn't seem to help my hearing much at all. I decided to talk to BNA and met with Dr. McKee. After a few adjustments the difference was incredible. The Dr. was genuinely concerned about my hearing loss and wanted to improve my quality of life. Dr. McKee called a week later just to check and see how I was getting along. BNA is a great place to do business and I highly recommend them!!”
Dale L. of Waynesville, IL 12/12/2018 Review submitted online
“I am so pleased with the professionalism of the audiologists and staff at Bloomington Normal Audiology. The hearing test was thorough and comprehensive. Explanations and information concise and easy to understand. My hearing aids perform well, are comfortable and follow-up visits maintain their operational capacity.”
Becky G. of Normal, IL 11/27/2018 Review submitted online
“Dr. McKee and Staff are the very best in the region. I was dealing with nerve damage that they understood was more than just amplification. I was also outside their network and they worked through that to find me a solution on a partial payment. I have no reservation about driving 45 miles. They are they best in the region. ”
Timothy T. of Peoria, IL 11/24/2018 Review submitted online
“My Mother is 87 and is hearing better now than she has in ages. The doctors are up on the latest technologies and are passionate about their patients ability to hear well regardless of age. They have open hours on Weekdays to have hearing aids "checked" and even volunteer at a local assisted living facility. I highly recommend them ”
Linda K. of Davis Junction, IL 08/29/2018 Review submitted online
“I was apprehensive about wearing hearing aids, but am now pleased with them...and pleasantly surprised that I often forget that I'm wearing them. Having hearing aids has helped me during family (and other) gatherings because I can participate in conversations. Before, I wasn't sure I had heard what someone said, so was uncomfortable and reluctant to talk much.”
diane e. of Bloomington, IL 05/29/2018 Review submitted online
“I have worked with Dr Chalmers for many years and really enjoy working with her. She does everything she can to make sure my hearing aids work as designed. She is professional in every way.”
Howard H. of Bloomington, IL 05/18/2018 Review submitted online
“The whole experience was pleasant and professional. Sara Hanley Au.D. was most helpful. I recommend Bloomington Normal Audiology to anyone with hearing loss. The technology is amazing!”
Trudy D. of Bloomington, IL 07/13/2017 Review received via mail
“Dr. Hanley provided professional and attentive service. The office was also helpful and friendly. ”
Ralph A. of Bloomington, IL 03/02/2016 Review received via mail
“I appreciated that I was not rushed. They took ample time to assure testing was accurate. The follow up was good for adjusting devices. I would recommend to others. The office staff and Dr. were very professional. Good Experience. ”
Ron S. of Carlock, IL 01/25/2016 Review received via mail
“Dr. Hanley made my hearing test and adjustment period a very successful experience. Going into this I had some uncertainty based on speaking to friends who were unhappy with their hearing aids. My experience was just the opposite. I am happy with my hearing aids. ”
Eugene L. of Bloomington, IL 01/25/2016 Review received via mail
“I liked the excellent care that was shown, the quality of care, the way all was explained, and the follow-up appointments to get the best adjustments on my hearing aid. ”
Ruth S. of Normal, IL 01/20/2016 Review submitted online
“The sales, service, and friendly is what I liked best. I would recommend to anybody. Very, very helpful. ”
Don W. of Fairbury, IL 01/18/2016 Review received via mail
“Dr. and staff were very friendly. He replaced the HA retention strip. At checkout, Dr. said "No charge, Merry Christmas." How often does that happen? ”
Harvey G. of Bonita Springs, FL 01/15/2016 Review received via mail
“She was very patient with Dad. She made sure he understood what she was saying to him, and she tried a different number of ways to answer his questions.”
ZWILLING T. of Lincoln, IL 12/18/2015 Review verified by phone
“She was thorough. She monitored the machinery. She inspected the hearing aids just fine.”
Rodney H. of Peoria, IL 07/16/2015 Review verified by phone
“I can hear! I was concerned about ALL background noise just being amplified and conversation being lost. I can hear conversations, television, music ... all without neighbors being offended! Thank you for your caring staff and providing a quality product. ”
Linda F. of Bloomington, IL 06/16/2015 Review received via mail
“Dr. Rock has been very patient with me. She is very good at helping me. ”
Connie M. of Bloomington, IL 04/27/2015 Review received via mail
“From the moment I came to you the staff and Dr. Rock have made me comfortable. Dr. Rock has listened to my needs and accommodated me with understanding and advise. The process has been effective and plesant for me all the way around. Thanks.”
Doug R. of Princeton, IL 04/13/2015 Review received via mail
“The service. The professionalism. The careing. ”
Stuart F. of Bloomington, IL 03/13/2015 Review received via mail
“I appreciate their personal attention to my specific needs, follow up with issues I had w/iPhone app and special scheduling to meet my needs. Very friendly & professional. ”
Brian A. of Bloomington, IL 12/23/2014 Review received via mail
“I like the care everyone in the office treated me. Equipment I received was excellent and if it wasn't they took care of it. ”
Lillian B. of Le Roy, IL 11/12/2014 Review received via mail
“Great service, great products. Testing and follow-up is excellent.”
Michael F. of Bloomington, IL 08/21/2014 Review received via mail
“This is by far the most professional office in the B-N area. They do not hard sell hearing aide solutions like other places in town. Dr. McKee is thoughtful and caring in her approach to dealing with her patients. They do their own repairs on site which is super convenient! I love these guys ;-)”
Tracy K. of Normal, IL 07/26/2014 Review submitted online
“She was patient. ”
Daniel H. of Bloomington, IL 07/24/2014 Review verified by phone
“Dr. Billingsly is an excellent audiologist. She worked with me to restore a hearing loss through the use of hearing aids that I thought could never be recovered. I have recommended her to several friends. She worked with me, listened to my needs, and came up with a solution that works well for me. Thank you Dr. Billingsly!”
Dave T. of Le Roy, IL 05/14/2014 Review submitted online
“Very professional. They take time to explain the needed procedures and the why of it.”
Bruce S. of Normal, IL 03/04/2014 Review received via mail
“Everything was explained very well through the testing and exam. There were very helpful in picking out which hearing aid would be right for me. They gave me alot of confidence and I trust them alot.”
Elaine T. of Bloomington, IL 02/20/2014 Review received via mail
“They were very informative, attentive to my needs and were very helpful and professional at all times.”
Robert K. of Bloomington, IL 12/08/2013 Review verified by phone
“The personnel were very pleasant to deal with. Dr. McKee was exceptionally knowledgeable, kind and considerate in making sure that with my arthritis, I was able to manage the hearing aids.”
Joel S. of Normal, IL 07/17/2013 Review received via mail
“I appreciate the fact that whenever I stop by or phone the office, the staff is helpful, friendly, and professional. In today's healthcare climate, it is rare to find a practice where a patient is given the time and individual attention he or she deserves. B-N Audiology and Dr. D. Billingsly have consistently provided me with state-of-the-art hearing assessment and care. I have wholeheartedly recommended them to friends and relatives. Auditory care just doesn't get any better than B-N Audiology!”
Lona S. of Heyworth, IL 05/01/2013 Review submitted online
“They are willing to work with me.”
Ann R. of Bloomington, IL 04/10/2013 Review received via mail
“I first saw Arica Rock at the Pontiac office,where she gave me a very through hearing exam. We then discussed my various options for my life style. She gave me a place on the internet to further look up my options so when I went back I knew what I wanted to order. I have now had my new hearing aids for a month, and I couldn't be happier with my decision. Arica has helped me to enjoy all the things I was missing out on. I feel like I have a new lease on life. Thank you to all the good people at Bloomington Audiology ,”
Debi P. of Flanagan, IL 02/25/2013 Review submitted online
“Dr. Billingsly was very thorough in her examination and explanation of my hearing loss. She met with me and my wife and explained the various aids available and her recommendation based on my lifestyle to minimize my type of hearing loss. She has since met with me twice to make fine adjustments to the hearing aids. I am very pleased with the entire experience and would highly recommend Bloomington Normal Audiology to anyone needing help hearing. ”
Richard F. of Bloomington, IL 02/07/2013 Review submitted online
“All aspects of my testing, fitting and instructions were very professional. The pricing was very compatible. I am very pleased with the results.”
Byron J. of Normal, IL 09/26/2012 Review received via mail
“Arica Rock was friendly, courteous, kind, helpful, understanding and proficient. The rest of the office staff was great.”
Arthur R. of Bloomington, IL 09/26/2012 Review received via mail
“I like the delightful doctor, intense exam and follow-up exams.”
Ronald Z. of Danvers, IL 09/26/2012 Review received via mail
“Audiologist was thorough, patient and not pushy about purchasing hearing aids. However, I did purchase them. ”
Jim R. of Hudson, IL 07/05/2012 Review received via mail
“From the front office staff to the audiologists, they are very personable, professional and treat you as a person. Audiologists are all doctors of audiology and well prepared. I like that they are a professional office and not some franchise. ”
Mary H. of Bloomington, IL 06/27/2012 Review submitted online
“I would like to recommend Bloomington Normal Audiology to anyone needing help with a hearing problem. I was very pleased with their expertise, their friendliness and the amazing improvement in my hearing. ”
Ed S. of Bloomington, IL 06/04/2012 Review submitted online
“I echo what Kevin O. Said about Dr. Billingsly! She is very thorough; took the time to explain my options and answer my many questions. Her recommendation for my hearing needs made my decision very easy. Yes, I recommend BN Audiology!”
Bill M. of Bloomington, IL 05/30/2012 Review submitted online
“Very professional, sincere, knowledgeable and friendly. A very good place to go if you need any hearing audiologists office. The help was also great!
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Ethel G. of Lexington, IL 04/27/2012 Review received via mail
“Dr. Billingly is an excellent audiologist. She did an excellent job in explaining my hearing test results and laying out my various options. She worked with me to come up with a solution that meets my lifestyle and needs. You can tell that she cares about her patients. I would definitely recommend Bloomington Normal Audiology to others. ”
Kevin O. of Bloomington, IL 03/29/2012 Review received via mail
“I have only been there once, but I was pleased with the service.”
Jim P. 12/27/2011 Review verified by phone
“I liked the doctor!”
Don S. of Bloomington, IL 09/30/2011 Review verified by phone
“I liked Dr. McKee and the skill and patience she has.”
Malcom B. of El Paso, IL 09/22/2011 Review verified by phone
Bloomington-Normal Audiology offers expert hearing care services to patients of all ages. Our highly experienced clinical professionals provide testing, evaluations and offer the most advanced hearing devices that are available. We can help you make the best choices with all of your hearing needs and ensure a better quality of life through better hearing.
Please check our website for special holiday hours.
Hearing care services
We provide full comprehensive hearing services include:
