Rebecca has been a licensed Hearing Instrument Specialist since 2014 and is Board Certified by the National Board for Certification in Hearing Instrument Sciences. She is also a registered supervisor in the state of Missouri.
Before joining HearingLife, Rebecca served as the Program Director for the Hearing Instrument Science degree and certificate programs at Ozarks Technical Community College in Springfield, Missouri. She takes great pride in the success of her former students and the positive impact they continue to make in the lives of patients across Missouri and the nation.
Dedicated to advancing the field of hearing healthcare, Rebecca continues to train and mentor new providers. She is an active member of both the International Hearing Society and the Missouri Hearing Society, and currently serves on the IHS Education Committee (International Institute for Hearing Instrument Studies) as well as several committees within the Missouri Hearing Society.
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Reviews
Healthy Hearing posts all positive and negative reviews that meet publishing criteria.
Read 61 verified patient reviews for HearingLife - Springfield! Their average review score is 4.95 () from 61 reviews.
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“I offer a review of EXCELLENT to audiologist, Sue as well as her receptionist, Tammy. Sue has provided my hearing care for 6 years that includes the purchase of two pairs of hearing aids. She has always been very professional, yet warm and friendly. Tammy is always friendly and professional. Both women are extremely caring and helpful to their clients. ”
Vicki J. of Springfield, MO 01/06/2023 Review submitted online
“Experienced personnel, helpful staff..will be returning as a customer.”
Thomas D. of Springfield, MO 04/04/2022 Review submitted online
“I am so pleased with the knowledge and kindness of the staff and Audiologist, they are nothing more than first rate. I am a young 92year old that's hopes to be retuning back year after year.”
Jean L. of Springfield, MO 02/21/2022 Review submitted online
“Sue and Tammy was super awesome!”
Helen H. of Springfield, MO 02/11/2022 Review submitted online
“I am severely hearing impaired. I've been going to Sue for a number of years, they've been extremely helpful, all the way from fixing a problem hearing aid to retesting when needed, to cleaning the hearing aids periodically, to walking me through getting new aids when necessary. A+.”
Andy S. of Springfield, MO 09/04/2021 Review submitted online
“Very nice individuals. I was comfortable with the way they handled the exam. Very professional.”
Rick S. of Stockton, MO 07/22/2021 Review submitted online
“Great service. Very patient with me. Adjusted my hearing aids. Very professional and kind.”
Lela W. of Reeds Spring, MO 12/14/2020 Review submitted online
“Always efficient and great service”
Sandra S. of Springfield, MO 11/05/2020 Review submitted online
“My family and I recently moved to the Springfield area from out of State. I was skeptical about finding a good hearing center as good as the one I left. However I was extremely impressed and pleased with the service and professional treatment of all the staff of Hearing Life. I strongly recommend anyone with hearing needs consider going to Hearing Life for all their hearing needs. ”
Timothy F. of Crane, MO 11/05/2020 Review submitted online
“Service is EXCELLENT.”
Jack H. of Springfield, MO 09/24/2020 Review submitted online
“They were very nice and caring. Service was very quick also. Great place!!!”
Richard A. of Springfield, MO 08/24/2020 Review submitted online
“Great service. Wonderful kind caring people. Would suggest you use these people for your hearing needs.”
James R. of Brookline, MO 08/21/2020 Review submitted online
“I truly wanted hearing aids that allowed me to hear and understand. I was very skeptical that they existed. Sue Ekstam is my hero. I've only had my new hearing aids a few hours but I've seen a big improvement already. ”
Ronald B. of Springfield, MO 06/07/2018 Review received via mail
“My wife and I were well impressed with the way Sue Ekstram conducted my hearing interview. When I returned to pick up my new hearing devices, she did an excellent job of explaining the use and care of them. ”
Jim G. of Willard, MO 05/31/2018 Review received via mail
“Everything went very well in the office but it took a long time to get my hearing aids delivered. Dr. very nice. ”
Jewell S. of Nixa, MO 05/24/2018 Review received via mail
“Sue was so nice and explained everything really well. Showed me how to use my new hearing aids and the hearing test was great. I left there like I was in a different lifetime, listening to the birds sing for the first time. ”
Kathy B. of Springfield, MO 05/24/2018 Review received via mail
“Well done. Took time to explain all tests and how the new hearing aid worked. ”
Glen S. of Nixa, MO 05/16/2018 Review received via mail
“Sue did not rush my exam and explained all as she proceeded. Sue also made sure I was comfortable with my hearing aid prior to leaving facility. ”
Barbara G. of Ava, MO 05/07/2018 Review received via mail
“Sue Ekstam did a very professional and pleasant experience for the hearing test. She then explained where my hearing could use help and explained the differences in the hearing aids. The fitting was an excellent explanation of the use and care both verbal and by demonstration. The pleasant offer of continued help and care was greatly appreciated. ”
Howard B. of Springfield, MO 05/04/2018 Review received via mail
“My experience at Preferred Hearing Care Center was very, very good. The people were very nice and treated me nice and I enjoyed my time there. Thank you all for my hearing aids. I waited a long time for this day. Thank you. ”
Rosella B. of Springfield, MO 04/30/2018 Review received via mail
“Very polite, thorough and helpful. Was pleased with visit. Would recommend. ”
Ivan C. of Carthage, MO 04/17/2018 Review received via mail
“I am super pleased with Sue Eckstam and refer to all my friends. She is always available and thoroughly explains everything. Super happy with her. ”
Lois W. of Springfield, MO 04/12/2018 Review received via mail
“I have to give the Dr. a 5. She was very polite and very responsive during my hearing exam. I would tell all my friends when they need hearing aids. I would recommend Sue Ekstam, MS, CCC-A. ”
Dianna S. of Springfield, MO 04/05/2018 Review received via mail
“Great experience. Good product, with good service. ”
Bill C. of Rogersville, MO 04/05/2018 Review received via mail
“Sue Ekstam, at Preferred Hearing Care in Springfield, MO, is a wonderful audiologist. She is very knowledgeable and professional. She conducts a thorough examination and explains in detail my hearing problem and options. She explains new products and is very honest about whether they would benefit me. I appreciate that she spends time with me and does all she can to make my hearing the best it can be. Her assistant, Tammy, is very friendly and efficient and helpful in scheduling appointments that work for me. ”
Jim W. of West Plains, MO 03/22/2018 Review received via mail
“Everyone is always ready to listen to your questions and get you an answer. Explains everything really clear. Enjoy going in to the shop. ”
Irene R. of Springfield, MO 03/15/2018 Review received via mail
“Lost 50% of my hearing, Sue was worried more about my hearing drop than selling me hearing aids. Thought it could be a medical problem. Went to Mayo Clinic, had it checked out, told me what they thought would work. Went back to Sue, she hooked me up with OPNI Minirite T. So far they have worked real good. Never dream a hearing aid would let me hear like this, the best part, Sue was honest, not about selling hearing aids. She was worried more about my hearing dropping. ”
Gail B. of Springfield, MO 03/15/2018 Review received via mail
“She took excellent care of me and met my needs 100%. ”
Sondra C. of Springfield, MO 03/13/2018 Review received via mail
“Sue has been very helpful, informative and friendly. She has done everything possible to help us with whatever problem we have had. We highly recommend her. ”
Benjamin M. of Bolivar, MO 03/07/2018 Review received via mail
“My experience was very informative and really interesting. ”
Jean L. of Springfield, MO 02/28/2018 Review received via mail
“My experience was very nice. ”
Steven J. of Sparta, MO 02/22/2018 Review received via mail
“Fabulous office with great staff. Never a wait, always helpful and friendly. Any issues I have with my devices are always taken care of immediately. Highly recommend Preferred Hearing. ”
Kyle T. of Springfield, MO 02/15/2018 Review received via mail
“Best hearing test I have ever had. Sue knows what she is doing.”
Jim B. of Springfield, MO 02/08/2018 Review received via mail
“The audiologist was very good, she explained things and answered all questions. I agreed to look at new hearing aids. She even worked through her lunch period showing me how they would work best for me. It was a very good experience so I bought the new aids. ”
Richard M. of Monett, MO 02/06/2018 Review received via mail
“The audiologist is very professional and knowledgeable and seems sincerely interested in taking care of my hearing needs. Her office provides for easy scheduling of appointments and works well with my insurer on purchase coverage and warranty issues. I have highly recommended Preferred Hearing Care and it's audiologist, Sue Ekstam, to others. ”
Ron H. of Springfield, MO 01/30/2018 Review received via mail
Marlyn T. of Ash Grove, MO 01/30/2018 Review received via mail
“I was very nervous about wearing hearing aids at 47, but Mrs. Ekstam made me feel very comfortable and was very helpful. She made sure I understood how to use the aids and told me to contact them for anything I had questions on. Extremely friendly. ”
Pamela V. of Branson, MO 01/15/2018 Review received via mail
“My experience was great. Sue was very thorough and professional. I couldn't have been more pleased. After previous so-so experiences, I am now hearing better than I have in 10 years. ”
Dr. Robert B. of Springfield, MO 01/12/2018 Review received via mail
“I had excellent service. Sue Ekstam was very informed of her job. ”
Dottie L. of Lebanon, MO 01/10/2018 Review received via mail
“Sue has taken care of my hearing for the past 5 years. She took my old hearing aids and reprogrammed them, so that I could hear, by using REM equipment. I highly recommend Preferred Hearing Care. ”
Mary N. of Springfield, MO 01/09/2018 Review received via mail
“We arrived unexpected, no appointment, they worked us in, did a great job on testing, answering questions and explaining each step. Good job on fitting, education and return demos. Very friendly and patient. ”
James B. of Aurora, MO 01/09/2018 Review received via mail
“Sue Ekstam was very good and did all she could to help solve my hearing loss problem. I am very happy with my results and so is my family. I will refer to Sue and the Hearing Care Company. ”
Hans T. of Rogersville, MO 01/04/2018 Review received via mail
“Very warm, welcoming, professional and educational on using the hearing aids. Receptionist also has a warm, welcoming demeanor. ”
Don M. of Fordland, MO 01/03/2018 Review received via mail
“Got new hearing aids, Sue is the best!”
Bill G. of Springfield, MO 12/28/2017 Review received via mail
“Sue is both highly skilled and knowledgeable. Also, is a very effective teacher. ”
Charles H. of Ash Grove, MO 12/28/2017 Review received via mail
“I very much appreciate the professional care from Mrs. Sue Ekstam. Her evaluations and explanations have been very good and her service is excellent. While I was in Colorado, my Oticon aid quit working, so I contacted her office and then mailed in the device. I was pleased to receive it in working condition very quickly. I recommend her to anyone with hearing loss. ”
Paul A. of Springfield, MO 12/21/2017 Review received via mail
“Relaxed, pleasant and friendly atmosphere. Very professional and great service. ”
Jean W. of Chadwick, MO 12/14/2017 Review received via mail
“I was very pleased with my purchase of hearing aids from Preferred Hearing Care. Sue Ekstan was very knowledgeable about her products. She answered all my questions and explained everything so I understand. I would highly recommend Sue and Preferred Hearing. ”
Dale H. of Springfield, MO 12/12/2017 Review received via mail
“My experience was awesome. It was extremely professional, attention to details. Mix this with an excellent, professional office staff member, they are the best. The product is great, the after care is tremendous. Very pleased!”
Janie W. of Ozark, MO 12/06/2017 Review received via mail
“She is very personable, professional and makes you feel comfortable. ”
Glenda H. of Cabool, MO 11/30/2017 Review received via mail
“My experience was great, very helpful. ”
Kelly H. of Cabool, MO 11/28/2017 Review received via mail
“PHC has always been there to take care of my needs and questions. Follow-up is excellent!”
John A. of Cabool, MO 11/28/2017 Review received via mail
“They were very efficient, took good care of me. I would recommend anyone to go there. ”
Lloyd Leon H. of Springfield, MO 11/14/2017 Review received via mail
“I've worked with hearing aid companies all my life and Preferred Hearing has been by far the best! I highly recommend to everyone in need to hearing aids to choose Preferred. ”
Roger G. of Springfield, MO 10/09/2013 Review received via mail
“I'm retired Army and the Army quit taking appointments for audiology. One of my aids had quit working and Sue Ekstam was very helpful in getting them repaired through Phonak. Thanks!”
Jerry H. of Nixa, MO 10/07/2013 Review received via mail
“Sue Ekstam was very patient and took her time to see that I was satisfied with my hearing aids.”
LV H. of Springfield, MO 09/04/2013 Review submitted online
“I liked their customer service and attention to detail. Good explanation of devices.”
Roger L. of Springfield, MO 08/28/2013 Review received via mail
“I liked the care and time that was given to me. It was very pleasant and friendly. I also thought Linda was very sweet.”
Reba W. of Springfield, MO 08/28/2013 Review received via mail
“I was served by Sue, who was very professional as an audiologist. My hearing aids work the best I have ever experienced for years! Thanks!”
Jerry S. of Springfield, MO 08/21/2013 Review received via mail
“They know hearing aids. They care and will work to help you. They take time. They did much more than I ever expected for me on a hearing aid they didn't sell.”
MaryJo M. of Springfield, MO 08/21/2013 Review received via mail
“They did a good job with the hearing test and I decided to buy their hearing aids. My wife is glad I have hearing aids now.”
Kenny S. of Springfield, MO 01/16/2012 Review received via mail
Safety today and every day after: We’ll be asking you pre-screening questions for Covid and flu-like symptoms. Face masks will be worn where required by law. All surfaces are sanitized between appointments.
Clinic details
Your hearing is our expertise
HearingLife is united behind one simple vision: Helping more people hear better. We are one of the largest groups of hearing care centers in the U.S. with more than 600 offices nationwide. With a results-oriented approach to hearing healthcare and experienced professionals to guide you, HearingLife tailors solutions to meet your individual needs. We use the latest hearing aid technology to ensure you get the best quality products that fit your lifestyle and budget. Client satisfaction and hearing care is our number one priority. Your hearing is our expertise.
Linked are a few of our MO locations but a complete list can be found on our website.
Our Springfield office is on National ave in the shopping center and across from Mercy Children's Hospital and other medical offices. We are between Common Sleep and Blue Valley Surgical Associates.
Hearing care services
We offer complete services including:
Hearing tests
Hearing evaluations - recommendations
Hearing aid sales - latest technology
Hearing aid repairs
Hearing aid fittings
Hearing aid accessories
Product demonstrations
Hearing aid batteries
Contact us for a complete list of all services provided at this location.
